Service Delivery Manager

Location: Sea to Sky Region - Whistler, BC and Squamish, BC

At PWTransit you belong to a world-class team of innovators and industry leaders who are passionate about getting people Safely Home. You're a people mover and a difference-maker, living by a set of shared values, entrusted to safely transport people to and from their destinations. Our culture is driven by inclusivity and people who are empowered, proud, and believe in the power of a positive attitude.

We look for people who have a safety-first mindset, who are collaborative leaders, who deliver on their commitments, who empower and engage their employees to achieve great things, and who believe in inclusion.

Reporting to the General Manager, the Assistant Transit Manager (Service Delivery Manager) is responsible for implementing, monitoring and reporting of all Conventional, Custom & Para Transit service activities for PWTransit's operation in Sea to Sky Region. The Assistant Manager provides direction to Transit Bus Operators and other staff to ensure that transit service is delivered to the community as per BC Transit policy/contract parameters and company expectations.

Education and Related Work Experience:

• Requires college education or significant industry experience in public transit in either a management or supervisory role
• Several years of transit industry experience, specifically experience in supervising transit operations staff preferred
• Exceptional organizational, communication, analytic problem solving, and diplomacy skills
• Proficient in Microsoft Office suite

Responsibilities:

• Inspire, coach, mentor, build, develop, and support a team of dedicated professionals to deliver business objectives
• Direct the activities of staff in relation to transit operations including dispatching, routing, and tracking vehicle maintenance etc.
• Ensure that all PWTransit staff are aware of Company policies / procedures and monitor compliance
• Serve as liaison between local authorities (Municipalities) and BC Transit for operational matters
• Plan, develop, and implement health and safety, and security programs and activities
• Monitor operations to ensure that staff complies with policies and procedures, safety rules, union contracts, and government regulations
• Assist with the negotiation and authorize contracts within approval authority limits, direct procurement activities related to transit operational needs
• Direct and manage governance and regulatory compliance procedures related to transit activities
• Forecast, document and report Key Performance Indicators to measure the effectiveness of the transit operations and develop strategies to correct problem areas
• Direct investigations to verify and resolve customer complaints
• Assist in the negotiations with vendor representatives for services and preferential rates
• Recommend capital expenditures for acquisition of new equipment or property to increase efficiency and services of transit operations
• Participate in union contract negotiations
• Plan, develop, organize, manage, and evaluate the operations and budget of PWTransit's Sea to Sky operation

Salary Range: $80,000 to $90,000 annually plus benefits