Transit Supervisor

Locations: Whistler, BC

PWTransit requires a full-time Transit Supervisor for its Sea to Sky Region. You would belong to a world-class team of innovators and industry leaders who are passionate about getting people Safely Home. You're a people mover and a difference-maker, living by a set of shared values, entrusted to safely transport people to and from their destinations. Our culture is driven by inclusivity and people who are empowered, proud, and believe in the power of a positive attitude.

We look for people who have a safety-first mindset, who are collaborative leaders, who deliver on their commitments, who empower and engage their employees to achieve great things, and who believe in inclusion.

Reporting to the Service Delivery Manager, you will supervise a group of approximately 80 Transit Operators, ensuring passenger needs are met and providing leadership and support for our team. The schedule for this role is 4 days on / 4 days off, working 12-hour shifts. This includes early mornings and / or late nights, weekends and holidays. Schedule could vary but shifts are normally 5:30 am to 5:30 pm or 1:30 pm to 1:30 am.

Qualifications:

• High school diploma or equivalent
• A combination of several years' experience as a Transit Operator and some Supervisory experience is preferred; however, a candidate with several years of experience in Management and or Supervision in related fields would be considered
• Demonstrated aptitude for conflict resolution and customer service
• Class 1 or 2 driver's license with air brake endorsement
• Proficiency in Microsoft Office (specifically Word and Excel) considered an asset
• Knowledge of SMI, GFI, HASTUS, WFA considered an asset
• Experience in transit scheduling considered an asset

Responsibilities:

• Provide direct, on-road supervision of all transit operations in Squamish, Whistler and Pemberton
• Conduct an annual formal evaluation of all Conventional, Custom and Community transit operators
• Monitor radio communications, activity at Transit Exchanges and respond to day to day on road operational issues
• Monitor radio communication to ensure correct procedures are being adhered to and in particular that passenger transfers to other routes are consistently and properly coordinated
• Perform audits of on-time performance (covertly and overtly)
• Ensure operating procedures are adhered to
• Verify compliance (and correct staff if required) with statutes and regulations
• Dispatch and make temporary changes to routing, driver and vehicle assignments as required by traffic, capacity, breakdowns or road and weather conditions
• Initiate emergency assistance procedures in the event of vehicle collisions or passenger injuries and initiate associated formal incident investigations
• Ensure that incident/collision reports are completed when required
• Maintain a daily log of events including, but not limited to missed service, late service, customer concerns, passenger pass ups, notes to driver records
• Identify workplace safety hazards, as well as develop, and implement controls

Salary Range: $60,000 to $70,000 annually plus benefits