SCHEDULING ASSISTANT - SUMMER STUDENT
Temporary Contract: 8 weeks
Estimated Start Date: June 24, 2024
35 hours per week, $17.00 per hour + mileage when delivering Meals on Wheels
(Monday – Friday, 8:30am - 4:00pm)
At Community Support Connections, we wake up each morning energized about the difference we make in the lives of our clients; people who could be your parents, grandparents, friends, or neighbours. Working with hundreds of amazing volunteers, donors, and community partners, we provide a wide range of community supports for older adults and people with different abilities to help them live at home with independence and dignity – something we all deserve. We are truly caring and client-centered, and are constantly innovating; looking for new and better ways to provide the best care and supports possible.
Passion and commitment permeate everything we do. Driven by our values, we treat our clients, volunteers, donors, and each other, with dignity and respect. We recognize that diversity is the foundation for understanding the needs of our stakeholders. We believe the best way to serve our clients and volunteers is to create an environment and culture that empowers our staff to be as productive and happy as possible.
The Scheduling Assistant will integrate into a team of customer support personnel, providing service and answering queries, and confirming service appointments and bookings clients of the agency. Scheduling and booking will also require coordination with agency drivers, ensuring that timetables align, accounting for contingencies and adapting to developing schedule changes in real-time.
If you are a budding customer service representative and looking for a fun and challenging opportunity to build your portfolio, we want to hear from you!
Tasks and Responsibilities
- Answer client inquiries and redirect calls to appropriate departments in a timely and courteous manner
- Confirm client service appointments/bookings
- Assist clients with the creation of grocery shopping lists/orders
- Coordinate with agency drivers to ensure that client bookings align and include adequate contingency plan
- Address scheduling conflicts in a timely manner
- Interest in creating special documents as assigned
- Enthusiasm to help with other duties as required to support the scheduling, transporation, and Meals on Wheels teams
- Deliver Meals on Wheels routes when needed
Requested Skills/Qualifications
- This job is funded through Canada Summer Jobs 2024, and to be eligible applicants must:
- Be between 15 and 30 years of age at the beginning of the employment period
- Be a Canadian citizen, permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
- Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with Ontario legislation and regulations
- Valid G2 (at minimum) Driver's License and daily access to a safe, licensed and reliable vehicle for business-related travel
- Satisfactory police records check for the vulnerable sector
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Superior multi-tasking and organizational skills
- Superior attention to detail and confidentiality
- Strong interpersonal skills with an enthusiasm for working with people
- Experience operating multi-line telephone system and using a database preferred
- Experience providing customer service an asset
- Experience with older adults, volunteers and/or persons with diverse abilities an asset
- Ability to communicate in a language other than English an asset
Application Information
Please submit resume and cover letter highlighting the unique attributes you bring to the position by 12 noon on June 7, 2024.
Persons from equity-seeking groups are encouraged to apply.
We are happy to accommodate the needs of qualified applicants in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted for an interview and anticipate needing accommodations for any part of the recruitment process, please let us know in advance how to best meet your needs.
Check out communitysupportconnections.org to learn more about our programs and services! You can also find us on Facebook, Twitter and LinkedIn!
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