DescriptionThe Director of Development & Community Engagement is responsible for leading in identifying new business opportunities, building, and maintaining successful relationships with new and potential subscribers, and driving the adoption of global standards and usage of GS1 Canada Industry Managed Solutions.
The primary focus is the development and implementation of strategies that result in subscription growth, subscriber retention and satisfaction. The Director of Development & Community Engagement will collaborate with key stakeholders within organizations (retail partners, broker-distributors, jurisdictions)
Key metrics for this role will include subscriber retention, new subscribers acquired, subscriber satisfaction rating, and increase in adoption of GS1 Canada Industry Managed Solutions and services.
Key Responsibilities

• Conduct market segmentation to identify potential opportunities and trends.
• Analyze competitors and industry trends to stay ahead in the market.
• Build and maintain strong relationships with new subscribers.
• Identify opportunities and engage with new subscribers to expand the subscriber base across all sectors and across the country.
• Develop and implement effective strategies to achieve cost recovery targets and mass adoption of GS1 global standards.
• Secure market opportunities to meet cost recovery objectives.
• Attend industry events, conferences, and networking functions to promote GS1 Canada, build brand awareness and establish new business relationships.
• Prepare and deliver compelling presentations and proposals to potential subscribers
• Translate vision, mission, and strategic objectives into functional goals, ensuring successful integration with other functional areas for all sectors.
• Work closely with the Vice President Community Engagement & Partnerships to develop and implement strategies and campaigns to drive new subscribers, reduce attrition, and increase adoption of global standards and GS1 Canada Industry Managed Solutions and services.
• Ensure subscriber relationships are established and maintained through the provision of exceptional service, at all levels of the organization including C-suite.
• Handle subscriber escalations.
• Manage a continuous learning environment by executing training programs associated with GS1 Canada standards and services.
• Ensure ongoing understanding of all emerging technologies, trends and technologies provided by GS1 Canada and elsewhere.
• Participate in department leadership team meetings.

Skills, Knowledge & Expertise

• Undergraduate degree or college diploma in Business.
• Minimum 5 to 7 years of related experience in a business development in an external facing role. Preference will be given to those with B2B account management experience across stakeholders of different types and sizes.
• Exhibited and proven consultative approach skills with a track record of managing in person and virtual meetings.
• Strong verbal and written communication skills are essential for presenting ideas and maintaining subscriber relationships.
• Strong interpersonal skills and professionalism to develop and maintain collaborative working relationships and partnerships with stakeholders and colleagues at all levels.
• High level of proficiency with MS Office products.
• Experience in utilizing contact management systems.
• Effective time management, organizational skills, and strong working knowledge of project management methodologies.
• Ability to lead through ambiguity.
• Positive can-do and take-charge attitude.
• Ability to manage competing priorities and conflicting commitments.
• Entrepreneurial spirit suited for fast-paced, results-based environment and requiring flexibility to changing needs.
• Bilingualism (English/French) is considered an asset to engage with potential and existing subscribers and stakeholders from across the country.
• Ability to travel to attend industry events or visit potential subscribers and key stakeholders.