Chair-man Mills Corporation (operating in BC as A&B Partytime Rentals and Loungeworks) is a true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none.
Position Overview
As an Inside Sales Supervisor at Chair-man Mills, you will focus on selling event rental services, including equipment, furniture, decor, and other event-related products while concurrently taking responsibility for assisting with leading and managing a team of sales professionals to drive revenue growth and exceed sales targets. You will play a critical role in expanding the company's customer base, fostering client relationships, and ensuring the successful execution of sales strategies and processes.
Essential Job Functions
Sales & Customer Relationship Management:
- Respond to client inquiries, provide product information, and offer customized solutions based on client needs.
Support partners through the preparation of rental proposals, quotes, and contracts. - Maximize revenue and exceed sales targets by upselling and cross selling.
- Build and maintain strong relationships with key clients and prospects.
- First point of contact for escalated issues, exceeding client needs by responding to concerns and questions.
Team Leadership:
- Assist with leading and motivating sales coordinators, providing guidance, training, and ongoing performance evaluations.
- Establish and monitor sales objectives and targets for team members and ensure they are aligned with overall company goals.
- Ensure workflows are efficient & effective and provide recommendations for areas of improvement.
- Foster a collaborative and high-performance culture within the sales team.
Sales Performance Analysis and Reporting:
- Assist with monitoring sales metrics and KPIs to track sales coordinators' individual and team performance.
- Analyze sales data, identify areas for improvement, and implement corrective actions, as necessary.
- Assist with input and maintenance of CRM software HubSpot to document and drive the sales process with customers.
- Prepare regular sales reports, forecasts, and presentations for senior management.
Sales Strategy and Planning:
- Implement directed sales strategies to achieve revenue targets and maximize market potential.
- Collaborate with peers across the sales and operations teams locally and nationally to identify and implement continuous process improvement opportunities.
- Assist BDM to identify new business opportunities, markets, and customer segments.
- Conduct market research/competitive analysis to stay updated on industry trends and competitor activities.
Collaboration and Coordination:
- Collaborate with other departments, including operations, logistics, project management, and design to ensure smooth order fulfillment and customer satisfaction.
- Coordinate with the inventory management team to ensure sufficient stock levels of rental products.
- Attend industry events, trade shows, and networking functions to promote the company and generate leads.
Experience and Qualifications
- Degree or Diploma from post-secondary institution with a focus on hospitality and/or event planning, or prior event related sales experience.
- Proven leadership skills with the ability to inspire and motivate a team.
- Ability to analyze sales data and generate meaningful insights/KPI's.
- Expert proficiency in MS Office Suite.
- Results-oriented with a focus on achieving targets and driving revenue growth.
- Flexibility to work evenings and weekends as needed for client meetings and events.
- Proven ability to prioritize in a high volume, high pressure, deadline driven environment.
- Strong presentation skills and impeccable written and verbal communication skills.
Other Skills/Abilities
- Can positively deal with demanding timelines and stressful situations.
- Able to seek out business opportunities through industry research, cold calling, and building relationships.
- Willing to work irregular and/or long hours during a customer's event.
- Can travel for out-of-province or out-of-country events.
- Have a valid driver's license and access to a reliable vehicle.