Chair-man Mills Corporation (operating in BC as A&B Partytime Rentals and Loungeworks) is a true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none.
Position Overview
As a Sales Coordinator at Chair-man Mills, you will focus on selling event rental services, including equipment, furniture, decor, and other event-related products. Additionally, you will be responsible for client interactions, managing email inboxes, fostering strong connections with clients, and providing sales support, logistics management, and exceptional customer service.
Work Schedule:
- Full Time (40 Working Hours) Tuesday to Saturday (flexibility required)
- This position runs until end of September 2024, with the possibility of extension
Key Responsibilities
Sales:
- Answering phone calls and responding to inquiries promptly, providing excellent customer service.
- Greeting and assisting walk-in and scheduled customers, ensuring a positive and welcoming experience.
- Assisting clients with reservations, both with advance notice for planning and managing last-minute orders within 1 hour to accommodate urgent requests.
- Creating connections with new clients and maintaining strong relationships with existing clients, nurturing long-term partnerships.
- Managing multiple email inboxes that receive general sales inquiries between 2 lines of business, ensuring timely responses and forwarding messages to the relevant team members.
- Coordinating with warehouse and delivery team members to manage multiple rental orders at one large event, ensuring smooth logistics and execution.
- Representing the company at industry networking events, building connections with potential clients, vendors, and partners.
- Assist with updating and mainting the showroom on a regular basis for customers scheduled with appointments and walking in. This involves identifying missing items, restocking, re-arraning, and ensuring that the showroom is always presentable.
Operations Coordination:
- Serve as the main point of contact between the customer, operations, and the sales team, facilitating seamless communication and collaboration.
- Coordinate with the operations team to ensure the timely delivery, set-up, and striking of events as per agreed timelines.
Attention to Detail:
- Demonstrate meticulous attention to detail in managing event reservations, logistics, and coordination to guarantee flawless event execution.
Technology/Digital Savvy:
- Utilize and leverage technology tools effectively to streamline processes and enhance customer interactions.
- Embrace digital solutions for efficient event coordination and management.
Passion for the Events Industry:
- Display enthusiasm and passion for the events industry, staying informed about the latest trends and developments to better serve clients and partners.
Experience and Qualifications
- 1-2 years of proven sales/customer service experience preferably in a call center environment.
- Results-oriented team player capable of driving individual results while supporting the overall success of the team.
- Flexibility to work evenings and weekends as needed for client meetings and events.
- Proven ability to prioritize in a high volume, high pressure, deadline driven environment.
- Proficiency in Microsoft Office suite
- Strong presentation skills and impeccable written and verbal communication skills.