Hi! We're ContactMonkey. Our mission is to transform the way organizations communicate internally: making work more human. Proudly Toronto based, we have been helping businesses boost growth and productivity through their internal communications all around the world. Today, brands such as Rogers, IKEA and KPMG use our powerful tech stack to create, send, and track HTML email within Outlook or Gmail.

2023 was a great year at ContactMonkey and 2024 is off to an amazing start. Here's what we've been up to:

• Ranked by the Globe & Mail as one of Canada's fastest growing companies
• Recognized as part of the 2023 Deloitte Technology Fast 50™ awards program as one of the fastest-growing technology companies based on the highest revenue-growth % for over 4 years
• Recognized in Deloitte Technology Fast 500™ as one of the fastest growing companies in North America
• And finally to cap off the year, we just raised a $55 million Series A financing!

We understand that joining a team is one of the most important decisions you make ❤️, and adding a team member is one of the most important decisions we'll make. Through our process, we want you to get to know us and understand how you approach problems, learn, and what motivates you!

Our People Operations Manager reports to the Director of People and will be the first of this position within the organization. A successful People Operations Manager is excited by the challenge and impact of building people programs in a fast-growing, startup environment. In being different, our People Operations Manager has a personal and authentic approach to people strategy while leaning into best practices they have collected along the way. You love to solve problems and don't typically say "no", rather, "how?" In being curious and customer obsessed, we love to stay close to the employee journey so that we are the voice of the employee from onboarding through until offboarding.

Our people are the heart of the business and are critical to our success. As our People Operations Manager, you partner with the People team to build a memorable place to work with the goal of elevating our employees to their highest potential. Your superpower is to solve people-puzzles while delivering outstanding customer service to our employees and business leaders.

• Collaborating closely with the Director of People and Head of Talent to provide solutions related to performance management, talent management, learning & development, compensation, benefits, payroll and more
• Idealizing, implementing and running ContactMonkey's people processes in new, creative and personal ways
• Acting as ContactMonkey's resource for all employee relations topics such as: hiring and termination best practices, inquiries from employees about policies, and more
• Improving employee engagement, productivity and growth through partnering with business unit leaders to proactively address challenges
• Supporting in the creation of a seamless office relocation (yes, we're moving!). Participating in building out an office environment that fosters collaboration, learning and productivity for ContactMonkey's employees long term
• Supporting to ensure smooth office operations and a great employee experience
• Designing, executing and implementing new hire onboarding programs
• Taking ownership of key initiatives relating to employee engagement, rewards, and recognition
• Lifting materials between 20-50lbs as needed

• 3-5 years of HR Operations experience
• Experience in a scale-up environment where there has been significant growth / change
• A proven track record of success in both strategy and execution
• Lives in Toronto and will love to commute to our downtown Toronto office regularly
• HR certification and/or university degree in a related discipline
• Expertise in employee relations including up to date knowledge of Canadian and U.S. employment laws
• Excellent verbal and written communication skills
• Very high attention to detail, multi-tasking and managing priorities are critical to success in this position
• Hands-on experience with HR management reporting using Google Sheets/Excel, including data collection, aggregation, structuring and analysis.
• Warm, authentic and passionate about making ContactMonkey a memorable place to work

• Experience building people programs from the ground up
• Direct report/mentorship experience
• Experience with technologies such as:
• Lattice
• Xero
• Wagepoint
• Notion
• Greenhouse