Hours
8:00am-5:00pm (42.5 hours/week) | Monday to Friday

*Employee may on occasion will be required to alter or extend their schedule hours to meet business requirements and/or during peak periods*

This is an in-person position @ 2360 Old Highway 17, Rockland, On, K4K 1K7.

Summary

The Operations Coordinator is responsible for being the first initial phone contact at NHC 24/7 for dispatch and/or service inquirers. This includes, but is not limited to, new job assignments, updates to existing jobs, entering information from team members & clients. The Operations Coordinator is responsible for scheduling any required work, notifying and assigning an NHC Project Manager, assign a team and follow up on any documentation required to ensure a complete file. They must work hand in hand with the Project Managers in almost all aspects of the role.

This position involves diplomatic interaction with employees and clients to provide information and support in order to facilitate daily operations of the organization.

Compensation

Hourly rate of 24$/hour

Health, Dental and LTD benefits (after successful probation period)

Company Paid Cell Phone

Role Duties & Expectations

• Intake of all new job information
• Open jobs in multiple systems as required
• Daily filing of all job-related paperwork such as work orders, receipts, authorizations, etc.
• Daily verifications of Encircle based on received paperwork
• Schedule and Dispatch work teams in collaboration with Project Managers
• Maintain constant contact with contractors and provide updates as required
• Check e-mail on a constant basis and respond to e-mails promptly
• Ensure all paperwork has been completed properly relating to jobs
• Issue POs as needed
• Scanning of job-related documentation, renaming the documents and uploading to the NHC document sharing site
• Contact team members for missing information
• Verify file completeness upon job completion & send file for invoicing
• Send invoices with estimated time and material before completion of jobs if needed
• Assist callers with information related to job files such as; moisture maps, drying reports, equipment reports, etc.
• Perform related clerical duties, such as word processing, maintaining filing and record systems and photocopying if required
• Collaborate with finance, billing & human resources departments
• Experience with Office Suite and use of a computer
• Work experience in the restoration/construction industry preferred
• Ability to work without supervision, manage multiple projects, and meet deadlines.
• Valid driver's license
• Clean criminal record check before start date
• Strong written and verbal skills in English & French to communicate with all levels of the team, clients and employees.

Core Competencies

Ethics, integrity and confidentiality
Communication
Teamwork
Problem Solving
Energy & Stress Management
Time Management
Adaptability/ Flexibility
Decision Making and Judgment
Excellent interpersonal and organizational skills
Accountability and Dependability
Proficient computer use
Ability to communicate in English and French

Working Conditions

• On-site parking
• Casual dress code
• Company events
• Fast-paced environment
• Multitasking
• Overtime if required
• Sitting and working at a computer for an extended period of time
• Working & collaborating with multiple teams
• Construction oriented company with disruptive environment at times
• High focus on teamwork