The Company

For over 45 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the development of innovative software solutions driven by advanced technologies, and a team passionately dedicated to making a positive impact on the lives of those sworn to serve.

This is an exciting time for us! We are currently undergoing significant growth, marked by increased sales and implementations of our public safety products. Join us as we continue to innovate, focusing on creative and seamless solutions that empower our customers to prioritize the communities they serve.

The Role

Our Finance team is growing. We're looking for a motivated and energetic Credit and Collections Specialist to support our day-to-day accounting function on a full-time basis. This is an outstanding opportunity for an experienced Collections professional to practice their expertise within a growing, locally based software firm.

A key to your success will be collaborating and working closely with members of Versaterm's Finance team and others within the organization. At Versaterm, we understand that our business thrives when our people thrive, and a key component of our success will be the hiring and retaining of those talented and committed professionals that continues to accentuate our unique culture delivering our unparalleled success.

Please note that this position is located in our Ottawa, Ontario office and only local resources eligible to get a Government of Canada Reliability clearance will be considered.

Responsibilities

• Work within set collection strategies to maximize accounts receivable collections
• Understand collection performance metrics, identifying areas for improvement and implementing corrective actions
• Engage with clients to address their queries and resolve any issues related to billing and payments
• Collaborate with Operations, Account Management team and clients to reconcile account disputes and negotiate payment plans with delinquent accounts
• Work closely with other departments, such as Operations, Project Management, Rev Ops and Finance, to streamline processes and improve overall customer experience.

The Role Requirements

• Education in business, accounting, finance or equivalent experience
• Experience in credit and or collections, with a successful track record in meeting targets and goals
• Understanding of debt collection best practices and regulations
• Working knowledge of Accounts Payable and Receivable processes
• Strong communication and negotiation skills
• Experience in Customer Relationship Management
• Proficient in computer applications

Equal Opportunity

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm Public Safety. For detailed information on our accessibility policies, please contact [email protected].