Job Title: Senior Voice AnalystsJob ID: KM796275730
Overview:The Senior Voice Analysts will join our client's Project Services Department that is responsible for delivering a wide range of IT infrastructure projects. This Voice Analyst will provide design, estimating, and implementation services for legacy Avaya (CS1000), Session border controllers (SBC), new Cisco voice networks, and upgrades to existing Cisco voice networks, which will be deployed at health care facilities throughout the Lower Mainland.
What you will be doing:The Senior Voice Engineer will be responsible for the design, programming changes, troubleshooting, estimate preparation, staging, implementation, and upgrading of legacy systems of Avaya CS1000 & NEC SV8000 PBX, Session Border Controllers (SBC), Genesys pure- connect and Cisco voice networks at multiple Lower Mainland health care facilities.

• Troubleshooting, programming changes, operational migration support of Avaya CS1000, NEC SV8000, SBC and Genesys pure-connect systems.
• Preparation of documentation related to the assessment, design, implementation, and operational support of the legacy voice infrastructure and the current Cisco voice networks.
• Assist with the preparation and installation of the Cisco voice network infrastructure.
• Assist with the coordination and integration of new Cisco voice system with existing site telephony systems such as Avaya CS1000, Avaya Session Manager, Oracle SBC & NEC SV8000 systems.
• Provide network implementation / production cutover services outside of normal business hours, as required.
• Provide technical direction / assistance to Voice Network Specialists.
• Develop an understanding of the current Health Care standards related to the Cisco voice network equipment installation/configuration/operations.

What you have:

• A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as Communications Technology, plus related vendor network certifications, and
• At least eight (8) years of recent legacy Avaya/NEC, SIP trunking, Genesys contact center and Cisco voice network design, estimate preparation, planning, site assessment, and implementation experience.
• In-depth knowledge / experience with current voice network standards and industry best practices required to implement a reliable voice network infrastructure.
• Extensive experience with enterprise-grade legacy PBX and Cisco voice systems.
• Self-directed, highly motivated, and results oriented.
• Sound judgment and decision-making skills.
• Team player with well-developed interpersonal skills.
• Good written and verbal communication skills.
• Proficient computer skills using Microsoft Office.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com
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