** Please note this is a permanent, full-time opportunity working at the downtown Ottawa office **
So many jobs. So difficult to choose. So hard to know for sure, right? Absolutely.

Also, we know this is just another job ad in an ocean of job ads! So, we'll get straight to the point and answer the Almighty Burning Question: why choose us?

Simple. Our people.

We carefully screen our recruits to make sure they're a great fit (not good, great), taking skills, experience, personality, diversity, and culture into serious consideration. The result? A dynamic, inclusive, fun-loving work environment that is second-to-none. We've worked hard to create what we have today – an electric atmosphere filled with passion-driven talent that is, quite frankly, plain cool to be a part of! Recognition, collaboration, and high fives are the norm here, not to mention a regular slew of Dad jokes that are often worthy of a good ol' eye roll. Then there's the official job perks, because what is a job without perks but macaroni without cheese? Things like:

• Company swag – cause we want you to look good while doing good
• Group benefits, RRSPs, Employee Assistance Program, Employee Fitness Program
• Paid vacation + annual gifted days (free vacation, in other words!)
• Weekly morale perks (delicious snacks)
• Team bonding events: monthly & quarterly team lunches/activities
• Holiday parties and festivities
• Annual core value awards & recognition
• Annual off-site community volunteering
• Extra curricular opportunities (Social Committee, Health & Safety Committee, Culture Committee, Book Club) - you'll never get bored!

It boils down to this: time is the most valuable commodity any of us have, a lot of which is spent with our work fam. So, the awesomer the work fam, the better.

If you're awesome (and you are, we can totally feel it), OXARO Inc. could be your home away from home. There's only one way to find out! Seize the day and send your application our way. Oh – and we dare you to send your favourite Dad joke along with it.

Over the past 10 years, OXARO Inc. has become one of Ottawa's fastest growing consulting firms, more than doubling in size! With over 150 active employees, we are seeking outgoing and driven individuals to jump into our exciting projects with opportunities for personal and professional growth!

We are a member firm of the greater Raymond Chabot Grant Thornton & Grant Thornton Canada networks. OXARO Inc. focuses on supporting public sector clients across Canada in advisory and placement services as well as digital solutions. Over recent years, we have been focusing on growing and expanding the value-added services we offer to our Public Sector clients. Through discoveries made during advisory engagements, OXARO Inc. recognized a trending gap in the marketplace to deliver innovative digital solutions. OXARO Inc.'s Digital practice seeks to close this gap with the Public Sector through the delivery of modern technology, and services for our clients.

What we're looking for?

A Bilingual Contact Centre Representative is responsible for receiving inbound inquiries regarding government programs by telephone, chat, and email. Representatives then provide the inquirers with information on the programs and perform contract-dependant tasks such as filling out forms or compiling information on the person's behalf. An hourly pay range of $17-21 is being offered for this position. If this sounds like your cup of tea (or coffee), send us your application!

A day in the life

• Handling inbound inquiries from persons
• Providing professional and empathetic support to persons and guiding them through various contract-dependant processes such as completing forms.
• Understanding and conveying information about our programs and contracts, with training and supporting material provided by RCGT.
• Demonstrating the ability to meet key performance indicators and follow established communication procedures and policies.
• Basic data entry functionsfor certain contracts.
• Responsibilities may evolve over time based on future acquired contracts.

What you'll bring to the table

• A High School education or acceptable equivalent
• 1-3 years of customer service experienceor “people-skills” equivalent
• Hold a valid Reliability clearance (basic-level security clearance) or be eligible to obtain one with our assistance
• Bilingualism in English and French
• Flexibilty to work shifts between the hours of 7am-8pm Monday to Friday

Assets

• Post-secondary education
• Punctuality and a good work ethic
• Emotional intelligence and a love for working with others
• Flexibility, and capacity for fast-paced problem-solving
• Computer and tech proficiency
• Altruism, dedication, and the desire to make an impact

Only candidates being considered will be contacted.
OXARO Inc. is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.