About us:

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals who share a passion for providing Wonderful Sound for All. Our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

About the position:

We are looking for a permanent, full-time Client Care Coordinator for our Sidney, BC HearCANADA clinic. The compensation range for this position is $21.00 - $24.00 / hour CAD based on experience. The Client Care Coordinator will be responsible for front-line administrative tasks, delivering exceptional client-service, supporting clinic operations, and participating in localized marketing to promote HearCANADA. We offer competitive compensation, career and growth opportunities, benefits upon day one of hire, RRSP matching, and generous time off.

What you'll be responsible for:

• Greeting walk-in clients, scheduling and rebooking appointments, answering general emails and clinic calls
• Following up with clients via phone and email
• Ordering supplies
• Assisting clients with general questions and basic hearing product-related questions
• Processing sales and payments
• Helping hearing practitioners with sanitization and basic tasks as assigned
• Participating in community-based marketing initiatives (senior living fairs, wellness expos, HearCANADA marketing drop offs, etc.)

What we are looking for:

• High school diploma or equivalent education; completion of post-secondary education or certificates in medical office administration, business administration, marketing, sales, etc. would be a definite asset
• 2+ years of experience in a customer-facing role
• Direct experience in a medical office, high-volume face-to-face customer service capacity, or office environment is required
• Engaging, customer-centric approach in dealing with clients is required
• Professionalism with the ability to handle sensitive information
• Knowledge of MS Office Suite and willingness to learn and adopt new tools and software
• A clean or satisfactory Criminal Background Check is required
• Valid work authorization to work in Canada and to work full-time hours is required
• A valid driver's license and access to a vehicle is required to participate in some community-based events (mileage is compensated)

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.