Training Content Developer (Remote within Canada)

Reporting to the Vice President of Client Success the key focus of the Training Content Developer is to ensure that Multiview provides quality training for customers and internal users based on best practices. The successful candidate will collaborate with various subject matter experts to develop individualized and group training plans to meet established business requirements.

WHAT WE ARE LOOKING FOR:

The Training Content Developer will be a professional with impeccable attention to detail. The successful candidate is an excellent communicator while maintaining positive relationships in a fast-paced, growing technology company and a positive attitude in a technical client-facing function.

At Multiview, we have a passion for driving client success through working smartly and together as a team. We want every employee to have the desire to be a contributing member of our culture where the genuine care of people and believing in better is our compass. If this sounds like you, read on!

This role is suited to an individual who has supported teams with the design and delivery of customized training plans and training. Combining their knowledge of the business with the practical application of their understanding of adult learning principles and best practices will make them an ideal candidate.

WHAT YOU WILL DO:

• Prepare and design quality training to be available for clients and internal users based on adult learning principles and best practices (self-paced and instructor-led options), with a primary focus on clients.
• Consistently incorporate training techniques that keep learners engaged and perform ongoing analysis to determine effectiveness of training through course surveys and LMS analytics.
• Partner with internal stakeholders and subject matter experts to gather training requirements, input, and updates using excellent communication and collaboration skills.
• Professional experience using training software in an ERP setting, for example, content authoring tools, Learning Management Systems, video production tools, and instructor-led formats.
• Promote and enable the use and adoption of self-paced training to support ongoing customer learning.
• Provide feedback and recommendations for improvements to the training program.
• Develop and maintain expertise and knowledge of the end-to-end solution and product value outcomes to ensure this is reflected in the training program.

KEY RELATIONSHIPS:

• VP, Client Success
• Client Support team
• Professional Services team
• Multiview's Internal and External stakeholders

Work Environment:

• Work independently with minimal supervision.
• Prospect and client collaboration.
• Extensive collaboration with other departments.
• Remote work option.

COMPETENCIES PORTFOLIO:

• Technical Skills– Strong in-depth knowledge of contracting frameworks and an understanding of Multiview's operations is required to perform the role competently. The incumbent must be comfortable explaining and teaching technical terms and concepts to others. Understanding Multiview's operations is gained through in-role training and extensive on-the-job experience.
• Problem-solving– Proactive in anticipating and resolving problems. Strong analytical and problem-solving skills to develop solutions are required.
• Initiative– Seeks, accepts, and completes new tasks using own initiative; works independently with little supervision.
• Communication– The ideal candidate will be a skilled written and verbal communicator and can address different audiences using appropriate language to communicate their meaning clearly and efficiently, including on challenging topics.
• Interpersonal Skills–Ability to effectively coach, train, communicate and work with colleagues internally, and clients and external counsel externally.
• Organization– Ability to handle multiple deliverables simultaneously to meet deadlines and prioritize tasks to ensure a smooth prospect and client experience.
• Teamwork– works with multiple teams cross-functionally and must know how to effectively address the needs of each team while always keeping the client's outcomes as the primary objective.

YOU ARE SOMEONE WHO HAS:

• Post-secondary education in a relevant field of study (preferred).
• Previous client-facing training experience, preferably in the software industry.
• Self-motivated and enthusiastic, with strong interpersonal skills.
• Excellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical users.
• Strong understanding of adult learning concepts/theories, training development techniques, and best practices.
• Knowledge in accreditation-based training and implementation would be considered a strong asset.
• Working and managing a learning management system would be considered an asset.
• Strong software & technology aptitude and literacy, preferably with ERP software.
• Excellent presentation skills.
• Experience working on a multi resource project team balancing milestones and objectives efficiently and on time deliverables.
• Ability to thrive in a high paced, complex team environment.
• Proficiency with Microsoft Office suite of products and other teleconferencing solutions (i.e. Zoom, WebEx, etc.)

WHAT WE WOULD LOVE TO SEE

• 3+ year experience in Software as a Service company is considered an asset.
• United States healthcare experience is considered an asset.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we are looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

ABOUT US:

Multiview builds powerful, easy-to-use financial applications for clients across North America. As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End™.

We are extremely proud of the company we have built. Bringing together professionals with diverse backgrounds, talents, and expertise are vital to making our company stronger. Our people-first culture is our biggest advantage, and we are excited to share that commitment with you!

WHY JOIN MULTIVIEW?

At Multiview, you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a company culture built to empower and develop our people to be the best they can be, Multiview is THE Software Company for you to learn, grow, create, connect, and lead. We do this by taking care of our employees first.

We strongly believe that a great job should keep you happy both at work and in life and we encourage that by offering:

• Competitive Compensation with benefits
• 4 weeks' vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days.
• The company paid competitive Benefits including Extended Health, Dental, Vision and more.
• Workplace Flexibility (Choice to work remotely in Canada or from our HQ office in Ottawa, ON)
• Health and Wellness Perks
• Continuous growth opportunities, professional development training support and leadership development

APPLICATION INSTRUCTIONS:

Please submit your resume outlining why you are a unique fit for this position by applying to this posting.

We thank all applicants for expressing their interest in Multiview; however, only those candidates selected for an interview will be contacted.

Multiview is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.

ACCESSIBILITY & DIVERSITY:

Multiview promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we are building a more effective organization that empowers our employees to be the best that they can be. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.

Multiview is an Equal Opportunity Employer, and we are committed to creating a barrier-free working environment for all. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code, Multiview will provide accommodation throughout the recruitment, selection and/or assessment process for applicants with disabilities, upon request.