Enterprise Applications Support Analyst

Location: Calgary, AB

Use your technical and analytical expertise to support strategic business decisions.

Offering the opportunity to learn the wide variety of technologies that are required for a leading transportation provider based in Calgary, this position is integral and essential to maintaining and developing mission critical business applications. The Enterprise Applications Support Analyst supports (and develops) a wide variety of business applications in a variety of technologies. The successful applicant will also be responsible for supporting a variety of business applications, with a focus on JDEdwards.

Accountabilities

• Maintain/support the company business systems, both in-house and cloud based, with a focus on JDEdwards Finance, HCM, Time Entry, Payroll, and related interfaces
• Monitor and resolve tickets received through the Applications Service Desk queue
• Adhere to IT policies, backup policies, internet policies and remote-home access policies
• Analyze new business requests and design, develop, test, and promote new changes into the production environment without impacting daily operations or performance
• Follow the development standards and conventions with regards to all aspects of the application including documentation, coding, etc.
• Deliver assigned tasks on time and on budget with expected quality based on established priorities
• Design and collaborate with onsite management and IT-based business requirements
• Personal productivity – commitment to fulfill assigned tasks in a timely manner
• Review and validate customer data as it is collected
• Work with multiple data sources internal and external, structured and unstructured to develop interfaces and advanced data models for business intelligence and business analytics
• Write complex SQL queries to extract and integrate to existing and new data models
• Create and develop scheduled and ad-hoc reports that help support the analysis of business trends for various business units
• Work directly with business users and decision-makers to gather requirements and define and develop work plans
• Gather information from across the organization about needs and future growth
• Evaluate, analyze and recommend potential for opportunities that enhance business direction and processes

Position Requirements

• Bachelor's degree in Computer Science or equivalent degree
• Minimum 5 to 7 years progressive experience in a similar role
• Experience with JDEdwards support and/or development
• Application development experiences with C#/VB and ASP.Net technologies
• Database design and data analysis with Microsoft SQL Server 2014 or higher
• Writing queries and preparing analytical reports
• Database administration, monitoring/tuning database performance and establishing/interpreting database performance metrics
• Programming experience with APIs including those of SOAP/Restful
• Strong background in all aspects of database technology

Desirable

• Understanding of the people transportation business and technologies applied in the domain
• Experience with mobile app development is considered an asset
• Experience with PowerBI is considered an asset

Other Skills and Experience

• The ideal candidate will possess strong business, analytical and critical thinking skills. You will have the ability to work with a collaborative team in a fast-paced, multi-faceted environment, while maintaining professional communication and accurate analysis of the business
• Must have experience identifying current and future state business processes
• Experience in working with non-technical business people from all levels of a company
• Above average written and oral communication skills
• Ability to achieve resolution to any concerns, showing evidence of diplomacy and maturity
• Proven problem solving and decision-making abilities
• Ability to manage information with accuracy and appropriate follow-up
• Ability to perform tasks without supervision
• Excellent interpersonal communication skills are mandatory
• Must be able to negotiate requirements across multiple stake holders
• Ability to work well in a team environment
• High level of customer service and responsiveness to customer needs

Details

• This is a full-time position (40 hours per week) based in Calgary. Occasional travel is required (approximately 5% of the time per year).