DescriptionThe Learning and Development Specialist, as a part of a team, is responsible for coordinating and implementing the functions of the Learning and Development Department with the goal of aiding continuous and effective staff and student development, in compliance with legislative requirements and best practices of training. The L&D specialist works in collaboration with the L&D manager and subject matter experts to research, develop, and update dynamic training courses on a regular and assists in the delivery of such for internal and external. The L&D specialist also assists with the coordination of training registration, facilitates training accommodation requests, designs learning plans to assist struggling staff, and guides Direct Support supervisors in their delivery of courses and instructs several courses/workshops.
Reena is committed to promoting diversity, equity, and inclusion in all aspects of our work. We believe that diverse perspectives are essential for addressing complex social challenges effectively. We actively engage with individuals and communities from different backgrounds and experiences to ensure our programs and initiatives are inclusive and accessible to all. By embracing diversity, we strengthen our mission and create a lasting impact on the lives of those we serve.
Key Responsibilities:

• Train the trainer to continually improve facilitation skills and use the current training technology.
• Instructs various courses as per their assigned portfolio.
• Acts as reference for all L&D programs
• Chairs L&D course meetings, for assigned courses
• Contributes to planning teams/committees to address global system issues and needs
• Presenting at conferences, host and instruct on-line webinars/workshops and trainings as well as in person.
• Provides orientation and support to students on placement or in training courses
• Matches specific needs to available or customized support/services
• Ensure IPAC measures are modelled and followed by creating modules/protocols for implementation both external and internal
• Advises instructors regarding content and materials for training courses
• Assists in the coordination of events and development of new L&D initiatives
• Liaises with instructors to arrange training times and dates for courses
• Coordinates registration processes in coordination with the L&D Registrar
• Designs quarterly course schedule for distribution
• Deals with any issues arising from attendance, testing and transcripts
• Designs needs assessment and evaluation tools and assists in the implementation, and analysis of such
• Maintain IPAC Champion status internally and externally
• Contributes actively in the planning and future goals of the department
• Participates and assists in the further development, design and implementation of projects related to professional development of the sector
• Maintains L&D presence at Let's Connect and Program Meetings
• Works in collaboration with Direct Support Supervisors and interdepartmental teams to share information, addressing issues and streamlining procedures that impact on the system
• Liaises with supervisors to advise regarding follow through on L&D policies and procedures
• Assists in the planning, development and review of departmental policies and procedures
• Recommends workshops/courses to meet staff learning needs and professional goals
• Conducts continual assessment of programs based on program evaluations, collecting statistics and analyzing results
• Audits courses on regular basis, ensuring high quality course delivery
• Coordinates information for new L&D programs, including sourcing teaching materials
• Researches current material/literature on L&D trends
• Liaises with other agencies and various subject matter experts regarding training design, content and delivery
• Work closely with Subject Matter Experts and key client stakeholders to create and maintain learning and development that supports organization strategy including: the design, development and delivery of materials/curriculum, course outlines, facilitator and participant guides, exercise guides, job aids, show me videos, and site content.
• Consults with others and maintains objectivity when working on issues that cross boundaries
• Makes use of available resources and identifies alternatives to meet short term goals
• Takes specific actions to ensure the successful implementation of change initiatives
• Create or revise training curriculum to reflect changes in legislation or trends
• Identify opportunities for continuous improvement of learning program design and delivery related to processes, tools, technologies, and learning analytics Support Learning Management System (LMS) administration for all users
• Develops customized internal and external courses and instructs these courses as required
• Complies with the legislative, regulatory and internal responsibilities as set forth in the Occupational Health & Safety Act, including health & safety, Workplace Hazardous Materials Information System (‘WHMIS'), workplace violence, Material Safety Data Sheets (‘MSDS').
• Uses or wears Personal Protective Equipment (‘PPE') equipment, protective devices or clothing, as required; reports the absence of, or defect in, any equipment or protective device which may result in harm or danger in the workplace.
• Complies with all applicable regulations and changes to the following that include but are not limited to; Ministry of Community and Social Services, Ministry of Children and Youth Services, Quality Assurance Measures Act, the Occupational Health and Safety Act, Ministry of Health and Public Health, Fire Marshall and WSIB
• Recognizes workplace practices and conventions that diverge from espoused professional ethics of the workplace and questions and challenges the discrepancies, occasionally at considerable risk to personal interests in the workplace.

Qualifications:

• University degree in the field of social services, organization development, human resources, or related field
• Certificate/Diploma in Adult Education
• Minimum of 3-5 years experience in learning and development, with a focus on training and adult learning
• Experience working in developmental services sector
• Advanced proficiency with Microsoft Office Suite, LMS 365 and Articulate 360
• Experienced in moderating on platforms such as Teams, BlueJeans, ZOOM Platforms
• Experience as an engaging facilitator who seamlessly designs and facilitates training, presentations, and meetings for audiences of all levels and capabilities in an organization
• You have extensive experience with blended learning solutions

1. E-learning tools
2. Online learning
3. Web-based learning

• Additional related certificates (e.g. Crisis Intervention, First Aid & CPR, etc.) considered assets
• Obtain and maintain all the required trainer certification
• Respects the expertise of others and takes advantage of opportunities to learn from them.
• Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
• Keen professional networking ability, ability to build and manage relationships
• Act as end-user tech support for e-learning platform

Please note all interested candidate will need to comply to the mandatory Vaccination Policy thereafter (i.e. boosters, as applicable); Reena will comply with the Ontario Human Rights Code (OHRC) and accommodate staff, that for bona fide human rights protected reasons are unable to be vaccinated, based on providing supporting documentation that substantiates this requirement.
Reena is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA'). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources.