Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account
• Enhanced mental health benefits through SunLife and TelusHealth
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Flex-work environment (only for applicable roles)
• Hybrid work environment (only for applicable roles)
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

Provide prompt, efficient and courteous transactional sales and service to members. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Assists with achieving the goals and objectives relating to business development as set forth by the Branch Manager.

Primary Duties and Responsibilities

• Apply our "Member First" principles and service standards with all members and prospective members.
• Provide prompt, accurate efficient transactional service to members, including deposits, withdrawals, cheque cashing, member cards and pinning, cheque ordering and general statement inquiries.
• Balance cash daily or as instructed.
• Act as joint custodian and/or combination holder, as required (ATM, night depository, Treasury etc.).

Job Specifications and Technical Requirements

• Must have above average interpersonal and communication skills.
• Must be able to work well with a minimum of supervision.
• Must be capable of working as a team player, willing to assist other staff as required.
• Must have demonstrated service abilities and be able to indemnify member needs cross selling certain products and referring smoothly to others, as appropriate.
• Must be willing to learn and apply coaching.
• Must be flexible and prepared to work hours established to meet member service demands.
• Grade 12 or equivalent.
• 3 years office, credit union / bank cash experience.

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.