May include:
Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely
completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.
Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives
- meeting customer and branch expectations.
Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations.
Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales
calls in CRM.
Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting
an example for staff, promoting teamwork both within the branch, local team and within the region. Provide
knowledge and skill development opportunities for employees with proper training and guidance for them to
reach their full potential and have growth opportunities. Ensure employees complete all assigned training in a
timely manner.
Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding
disciplinary actions.
Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers
and truck metrics. Remain current with warranty processing and follow up quickly on rejections.
Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at
Corporate to determine appropriate credit level and resolve any credit issues.
Stay current with cycle counts and keep dead stock at a minimum.
Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
Review P hold safety meetings, security reports and maintain facility.
JOB DESCRIPTION
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Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly
safety committee meetings. Complete any Flash reports within the required timeline and communicate
issues/injuries immediately.
Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital
information in a timely manner.
Maintain a 93%, or higher, audit score
Maintain a working knowledge of company's benefits and employee handbook policies. Ensure employees are
following safety protocols including maintaining an organized and clean work environment,
Conduct mid-year and annual performance appraisals for all direct reports through the online Performance
Engagement platform.
May work outside regular working hours in case of emergencies within the branch as required.
Participate in additional activities as requested.
Nature & Scope Ensures work is aligned with the ROM's expectations, goals, and vision
Accountable for implementation of policies, processes, and procedures for short-term results
Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from
Senior Manager/Director
Works on difficult to moderately complex issues and projects
Provides guidance and training to subordinates
Has authority to hire, recommend pay, establish performance and recommend for termination
Level of signing authority established by company policy/guidelines
Knowledge & Skills Knowledge of warehouse/inventory management and material handling equipment such as forklifts
P&L understanding
HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts
Proven customer service experience with high level of customer satisfaction
Proven leadership, coaching / mentoring and team-oriented mindset along with effective delegation of duties.
Effective verbal and written communication skills and interpersonal skills
Strong organizational and time management skills
High level of attention to detail and compliance and results driven.
Excellent problem-solving skills, with ability to apply sound judgment
Ability to build and maintain positive relationships with customers, vendors, and employees
Experience leading a team of employees towards a common goal
Ability to apply good judgement and decision making skills including strong work ethics and integrity.
Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)
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Working knowledge of CRM & Mincron or similar applications is preferred.
Competency
Experience 1 year in a leadership/supervisory role
Experience in HVAC wholesale industry strongly preferred
Education/Certification High School diploma or GED equivalent.
College degree strongly preferred.
People Management Yes
Physical Requirements
/ Work Environment
Must be able to perform essential responsibilities with or without reasonable accommodations
Reports To: Regional Operations Manager
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including
religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or
veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic
characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender,
gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and
state regulations and statutes pertaining to individuals with disabilities.