About Northlake Financial:Northlake Financial is a leading financial services company dedicated to providing exceptional solutions to our clients. With a strong focus on customer satisfaction and professionalism, we are committed to helping individuals and businesses navigate their financial challenges effectively.
Position Overview for a Sr. Collections Officer:We are seeking a highly motivated and experienced Senior Collection Officer to join our dynamic team. The Senior Collection Officer will be responsible for overseeing the collection activities, managing a portfolio of delinquent accounts, and ensuring compliance with company policies and regulations. Your required availability would be Monday-Friday 7am-8pm and at least two Saturday's from 9am-1pm. This is an in-office position.
Office Location:
Located: Barrie, ON
Responsibilities for a Sr. Collections Officer:
- Manage a portfolio of delinquent accounts and implement collection strategies to maximize recovery.
- Review and analyze account information to determine appropriate collection actions.
- Communicate with customers to negotiate payment arrangements and resolve disputes.
- Coordinate with legal and compliance teams to handle escalated cases and legal proceedings.
- Monitor and report on collection activities, performance metrics, and trends.
- Provide guidance and mentorship to junior collection officers.
- Collaborate with internal departments to optimize collection processes and systems.
- Stay updated on industry regulations and best practices in collections.
- Complete other collection responsibilities, as assigned
Qualifications for a Sr. Collections Officer:
- Ability to work in office.
- Ability to read, speak and write in French is an asset.
- Minimum of 3 years of experience in collections or related financial services roles.
- Strong knowledge of collection laws, regulations, and best practices.
- Excellent communication, negotiation, and problem-solving skills.
- High degree of accuracy and attention to detail
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Experience working with Financial & Loan Management Software
- Proficiency in MS 365 (Office, Excel, Word & Teams)
Compensation:
- Competitive Salary
- Benefits Package
- Bonusly
- Opportunity for professional growth and career advancement.
- Supportive and inclusive work environment.
- Training and development programs.
If you are a results-oriented professional with a passion for collections and a drive to succeed, we invite you to apply for the Senior Collection Officer position at Northlake Financial. Join us in making a positive impact and helping our clients achieve financial success.
Northlake Financial appreciates all interest in this position. We are an Equal Employment Opportunity employer and all decisions are based on merit and business needs and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by Canadian Human Rights Commission. This applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.
Northlake is committed to providing reasonable accommodation to applicants with disabilities. If you require any additional support, email the hiring manager.