Summary of Responsibilities
Manage the day-to-day operations of the Sales function. Ensure customers and outside sales staff receive prompt and efficient service. Primarily by phone, places sales orders, requests sales quote, inquiries about product availability, and asks other sales/service-related questions. Provide high level customer service while maximizing sales and gross profit. Maintain profitability through report analysis, identification of trends, identifying problems and implementing solutions.
The exciting things you will do in this role...
• Reviews estimates, quotes and sales orders written by the inside sales staff. Observes and evaluates work performance staff, provides instruction and assigns duties. Administers guidelines for consistent quoting. Follows-up with customers to ensure satisfaction.
• Ensures staff receives adequate training in computer systems, sales and operations SOPs, product knowledge, and sales techniques.
• Assist staff in resolving problems associated with customer service, product availability, price, product warranty and product delivery.
• Creates PO's using line disposition. Follows up on all sales orders, back orders, and special orders to ensure full shipment. Reviews the Back-Order Report daily and expedites any pending back orders.
• Researches and prepares sales orders and quotes for customers and outside sales staff according to specifications and information provided. Provides reliable information regarding product specifications, product suitability, pricing and availability.
• Keeps outside sales staff informed about all business activity that has transpired with his/her account base.
• Works the sales counter to serve in-store customers. Handles customer inquiries and problem resolution when an outside salesperson is not available. Contributes to add-on sales by maintaining a high level of product knowledge.
• Attends all assigned product
Preferred Qualifications
• Deep product knowledge and research skills.
• Basic knowledge of terminology used in the construction industry.
• Strong sales background.
Training/Experience
• Typically requires BS/BA in related discipline. Generally, 7+ years' experience in managing an Sales team.
• Must have prior management and supervisory experience
• May require certification.
• Advanced degree may offset less experience in some disciplines.

Problem Complexity
• Solutions require analysis and investigation.

Autonomy
• Achieves planned results by decisions and actions based on professional methods business principles and practical experience.

Leadership
• Manages and supervises a group or team of professional individual contributors and support staff.
Environmental Job Requirements
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
• On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.
FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status.