NCRI is growing stronger and is seeking a WFH Customer Service Representative to join our motivated and growing family starting June 3rd, 2024. Our future colleagues will be team-oriented, performance-driven, and outside-the-box thinkers.
Home Office Equipment Requirements:
- Equipment will be provided by the company
- Successful candidates will be pre-screened by our Tech Support team to ensure they meet all requirements to proceed, prior to being invited to the training.
- High-speed internet with hardwired connection from the computer to the modem. Speed should be 50 MPBS download and 20 MPBS Upload.
What you will be doing:
- You will respond to customer and merchant inquiries and identify ways to best meet their current and potential future needs.
- Problem solve with speed & reliable in order to be there for our customers and merchants when they need help.
- Accurately complete all necessary documentation for each customer interaction that complies with policies, practices and procedures: inputting data for call history, sending messages to appropriate third party partners when required, and/or initiating the necessary customer fulfillment.
- Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening).
- You will have the chance to continuously grow and learn by participating in cross-training initiatives, mentoring opportunities, and staying up to date on our products.
Why you would love to work here:
- You have the opportunity to be a part of an award-winning, fast-growing company.
- Competitive base pay, plus uncapped performance-based commission!
- Competitive insurance coverage, incentives, paid training, and breaks
- Outstanding referral bonus program
- Fun perks: Holiday events, food days, giveaways, prizes, themed events, and more!
Bring it! You're qualified if you:
- 1+ years of call center experience
- Attention to detail
- Exceptional verbal & written communication skills in English
- Professional phone etiquette
- Proven ability to achieve targets
- Dedication to maintaining a superior customer experience
- Enthusiastic and a positive "can do" attitude
- Ability to pass a background check
As our Call Centre expands, we will need to grow our leadership team! We'll show you a clear career path and provide the tools you need to earn more responsibilities and promotions. Nothing more satisfying than seeing your career grow within a caring organization.
We are committed to providing the best work environment you've ever experienced!!
NCRi welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
Start your amazing career with NCRI today!
remote work