Title: Case Plan Manager
Reports to: Director of Transitional Housing
Based at: SCP Youth Shelter, SCP Peer Homes
Employment: Full Time
Pay Range: $24-28/hr
Hours: 35+ hours/week, flexibility in scheduling required, 3-month probation and review
Start Date: Immediate
Supporting Contracts: Ministry of Social Services
Description
The Case Plan Manager oversees and supports the Coordinator teams in both of SCP's Short Term and Long Term Transitional Housing Programs. This role has 8 direct reports; 7 Case Plan Coordinators that oversee Case Plans for youth in the Housing Programs and one Food Security and Outreach Coordinator that works out of the Short Term Housing Program (Tuhk Sih Nowin Emergency Youth Shelter). We are seeking an individual who has strong leadership skills and a deep knowledge and understanding of the holistic needs of youth. The ideal candidate will be someone with experience not only working with youth but in creating holistic case plans for their care and support. This role involves facilitating, coaching, collaborating, liaising with stakeholders and advocating for the youth. SCP is committed to creating safe spaces for youth, and as such the Case Plan Manager must be exceptional at making people (staff and youth) feel safe, accepted and empowered. The successful candidate will have an approach to leadership and youth services that is aligned with SCP's. SCP's approach centres around a strength based approach called Nurtured Heart Approach. This approach lays the foundation for the other frameworks SCP utilises which include Youth Centred, Harm Reduction and Trauma informed practice.
Qualifications (Education & Experience)
- Post secondary education in a related field is required (Ex. Counselling, Social Work, Psychology, Human Justice, Education)
- Leadership experience preferred
- Minimum 2 year front line youth care experience
- Conflict Resolution, Crisis Intervention, & DPVS
- ASIST, Mental Health First Aid, & Suicide Prevention Training
- CPR/First-Aid (B)
- Preference will be given to applicants with training and experience in
- Developing, implementing, and overseeing case planning & case management
- Individual and case advocacy
- Preference will be given to applicants experience in working with
- Ministry of Social Services, Child & Family Services, & Community Resources
- Youth with exceptionalities, gang involvement, generational Trauma/PTSD/CPTSD
- Indigenous populations, vulnerable populations
- Individuals experiencing current/previous exploitation
- Individuals managing substance use and/or mental health concerns
Requirements (Skills & Competencies)
- Valid Driver's License with Driver's Abstract
- Criminal Record Check with Vulnerable Sector Clearance
- Cultural humility required
- Strongly developed interpersonal skills, emotional intelligence, & communication skills
- Well developed time management skills, organizational Skills, & attention to detail
- Knowledge and experience in administration, documentation, and databases.
- Demonstrated mastery of official SCP sanctioned approaches
- Nurtured Heart Approach
- Strength Based Approaches
- Youth Centred Care
- Harm Reduction
- Trauma Informed Care
- Nonviolent Communication
Duties & Responsibilities - Primary Liaison KPIs
Case Management Support
- Ensure that all youth in Transitional Housing have comprehensive, holistic and up to date Case Plans and that the Case Management Plan on Apricot is completed/ kept current
- Ensure Case Plans are being communicated to all staff working with the youth and that there is open communication back to the CPC about the youth
- Ensure rundowns are happening between Case Plan Coordinators at the beginning and end of their shifts and with the larger team as needed
- Review and update youth case plans and case management documents daily
- Facilitate case planning conversations around connecting youth to appropriate resources and services in the community
- Stay current on the community resources available to youth in the community. This may involve reaching out to community groups to make connections and learn about their services to bring back to the Case Plan Coordinator team
- Oversee placements in Short and Long Term housing, liaising with MSS Placements Coordinator and SCP CPC around Intakes and Discharges
- Ensure case conferences are occurring as per program manual guidelines. Provide assistance with case conferences as needed.
- Support CPC in advocating for youth's needs as needed
- Ensure risk assessments and routine, wellness and safety checks are being done appropriately. Advocate/liaise with MSS about getting additional 1:1 support for high risk youth if needed.
- Ensure documentation is completed by CPC (including case notes and IDRS etc.)
- Ensure Case Plan Coordinators or following through on meeting with MSS, CRT and other youth appointments and doing what is needed to support the youth in the best way possible
- Provide coaching/ support in CPC dealing with challenging behaviours presented by youth
Leadership
- Coach/ provide support to the CPC to be successful in their role and team and youth relations
- Do weekly Check Ins with each direct report to support their professional development, sound board and provide emotional support as well
- Complete a Professional Development Plan with each direct report and support their completion of it and growth throughout the year, documenting progress, action plans, check ins and concern.
- Facilitate regular CPC meetings to discuss cases as support one another in best supporting the youth
- Work with the Quality of Care Director to ensure the Case Plan Coordinators work is in alignment with quality care standards both within SCP and MSS
- Provide direction for CPC as needed, and liaise between CPC, Senior SCP management and MSS for exceptional cases or circumstances
- Respond to crisis situations and provide direction, support and debriefing support for CPC; arranging additional support supports as needed
What you get in return
- Making a difference in the lives of the youth of our community
- Continuous learning & professional development opportunities
- A genuine & passionate work family
- Vacation pay
- Flexibility in Scheduling
- Opportunity for movement & growth within SCP
The successful candidate may be eligible for a full benefit package (life, ad&d, dental, vision care, extended health coverage {includes massage, chiropractor, etc, *matching RRSP contributions).
In the interest of giving all internal staff the opportunity to apply for open positions within the Agency, job postings will generally be offered internally first. SCP is committed to reflect the diversity of the youth we serve. We strongly encourage Indigenous applicants to consider this opportunity.
Thank you.