Role Description:

Apply experience and knowledge of Microsoft 365 (M365) and Microsoft Azure architecture, administration, and best practices to lead existing, plan, develop, implement new M365 offerings. Build, manage, and support system services including SharePoint, MS Teams, Power Automate, and other industry standard tools. Participate and consult in projects to help migrate from legacy technologies to Microsoft Cloud based solutions. Provide Escalation support, aid in the implementation and maintenance of endpoint device, software, and 3rd party tools Review and contribute to department developed standard operating procedures as it relates to M365. Identify efficiencies and areas for improvement with regards to M365, create standard operating procedures and lead training Test systems and new procedures prior to delivery. Troubleshoot, investigate, and escalate advanced or on-going technical issues for M365. Ensure connectivity between databases and systems.
Competencies: Office 365 Administration

Experience (Years): 4-6
Essential Skills:

Preference will be given to candidates with 3-5 years of experience in a related field. Proven experience working with M365 tech stack; including Azure, Teams, Security andCompliance, and Power Automate Advanced knowledge in system architecture, design, configuration, disaster recovery, business continuity, storage management, and performance monitoring Proven ability to write concise, detailed technical documentation for internal IT use and end-user training purposes, including detailed network diagrams, system processes, and maintaining accurate records of system configurations and inventory. Able to interpret the operational requirements of end users, project managers, and other stakeholders, and develop detailed task lists from start-to-finish. Excellent analytical reasoning, problem-solving, and organizational skills Ability to work on multiple projects simultaneously and meet project deadlines. A self-starter with the ability to work collaboratively as a member of a team, as well as independently. Willingness to learn new software systems as required.