HealthOne Medical The Well is our newest unified group of physicians and administrative professionals dedicated to putting the health & well-being of our growing patient community first. We primarily provide walk-in & family medicine at this time and are also looking forward to expanding our specialist services in the near future.

HealthOne The Well, our recently opened location in Toronto's vibrant King West neighbourhood, is thrilled to be adding another Medical Office Administrator to our team!

If you have proven experience in the walk-in & family medicine field, thrive in a fast-paced in environment, and find true fulfillment in providing empathetic patient care, we would love to hear from you!

Job Summary

In this exciting opportunity, you will play an integral role in ensuring the smooth day-to-day operations of the practice and a positive experience for all patients of our medical department. The key responsibilities of this role will be centred around assisting the clinical team with a variety of administration duties, all while prioritizing top-notch client service.

Schedule

• We are looking for someone that is able to join us in a full-time capacity (35-40 hours per week) within our operating schedule
• Weekend availability is required

Operating Hours

• Monday through Thursday - 9:00am to 8:00pm
• Friday - 9:00am to 7:00pm
• Saturday & Sunday - 9:00am to 5:00pm

Responsibilities

• Engage compassionately with our patients to ensure they feel heard, accommodated, and encounter a 5-star experience at all times.
• Efficiently handle all front desk tasks with pristine attention to detail, including but not limited to, appointment scheduling, confirmations, billing and payment, and data entry.
• Contribute to smooth clinic flow and overall success of the business by providing reliable administrative support, adhering to policies & procedures, and participating in goal achievement.
• Actively seek out opportunities to improve and expand our patients' experience in the clinic, while assisting the management team to maximize clinic performance and growth.

Why work with HealthOne?

• Supportive & positive leadership team
• Work within a modern 14,000 sq ft. facility in downtown Toronto
• Opportunities for continuous development
• Regular staff engagement events including themed days, monthly birthday lunches, and other team building experiences

Compensation

• Competitive hourly rate offered
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)

Requirements

• 1+ years of Medical Office Administration/Reception experience
• Strong client service skills and impeccable communication skills
• Solid work ethic, organizational skills and an ability to manage competing priorities effectively while remaining efficient in your delivery
• Self-starter, motivated by goals and eager to wear multiple hats in order to grow with us
• Tech savvy, proficient with MS Office (MS Word, Excel, Outlook) and experience using a CRM/EMR, specifically PS Suite software
• Ability to work weekends and evenings based on business needs

Nice to Have

• Post-secondary education in Medical Office Administration or a similar topic
• IM Injection certification and experience

About HealthOne

HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together 8 departments under one roof. Along with our clinics by the Harbourfront and in North York, HealthOne The Well will help us to deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives – and YOU can help us achieve this!

At HealthOne, we're all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as an professional. If you're ready to join one of the fastest-growing holistic healthcare teams in Canada, we'd love to hear from you!

Within the HealthOne culture, we are committed to treating every employee with dignity and respect. We strive to be fair and just while creating work environments where our employees can be at their best. Employment decisions are based on qualifications, merit, and business need. Requests for accommodation due to a disability or any other protected groups can be made at any stage of the recruitment process and during employment.

We truly appreciate all those interested in joining our team. However, at this time only candidates that are invited to participate in the interview process will be contacted.