McInnis & Holloway Funeral Homes, a family-owned company that has been part of the Calgary community and leader in the funeral services industry for over 120 years, is seeking a dedicated and professional Transfer Assistant to join our dynamic and growing team. This position requires exceptional customer service skills, empathy and compassion assisting families with their loved ones during their time of loss. With 10 locations in the Calgary area and a staff of over 130 amazing people, this role offers plenty of variety in day-to-day tasks, a positive work culture, and a supportive team environment.

This is a non-driving position. No driver's license required.

This role works a 4-days on, 4-days off schedule with 12-hour shifts. The schedule rotates between 4-weeks of days, 7:00 am – 7:00 pm, and 4- weeks of nights, 7:00 pm – 7:00 am.

What You'll Do: 

Assist the Transfer Driver with properly receiving and bringing into our care those who have passed away at their home or an institution (hospital, nursing home) and have been entrusted to us. Assist in delivering a family's loved one in a casket from our Care Centre to one of our Funeral Homes or Crematoriums. Assist in delivering a family's loved one in an urn from our Crematorium to one of our Funeral Homes. High attention to detail and accuracy is required for this position. Job duties must always be performed with the company mission and values in mind, while also following all company policies and procedures.

Position Duties

• This is a non-driving position
• Working with the Transfer Driver, receiving decedents from place of death and transferring them into our care with dignity and respect
• Caring for decedents, preparing them for transfer and using a stretcher for transport to safekeeping at our private facility
• Assisting in delivering decedents' caskets or urns to the place of service
• Setting up for identification viewings or visitations
• Assist in delivering important, confidential documents to our funeral home locations
• Assist with delivering flower arrangements for services
• Wash and clean transfer vehicles, and Care Centre
• Assist with funeral services as required
• Other duties as assigned

 What You Bring: 

• Professional, kind, and caring demeanor
• Must be comfortable working with the deceased entrusted into our care and their grieving families
• Physically able to undertake the demands of the position – bending, reaching, pushing, pulling
• Able to lift and carry up to 35 kg and move a casket
• Able to manage and prioritize daily tasks for completion
• Strong work ethic, reliable, punctual, honest
• Ability to work alone or in a team environment
• Strong attention to detail and effective problem-solving skills
• Excellent oral and written communication skills.
• Computer skills in Microsoft Office, Outlook, Teams, MS Planner and Google Docs
• Knowledge of iPhone use
• Must be comfortable wearing the company uniform, PPE, and maintaining professional grooming standards as set forth by the company
• Strong customer service skills
• Sensitivity to cultural practices
• A clear background check (Security Clearance)
• Availability to work all shifts as scheduled, including weekends and holidays, and 12-hour shifts with the ability to work past scheduled hours as required to meet the needs of the families we serve

What We Offer: 

• Starting wage of $20.50/hour
• Participation in the company quarterly bonus plan - up to 10% of base earnings
• Amazing benefits package including a drug card, dental, vision, travel, paramedical services, etc. after three months.
• KUDOS recognition & rewards program
• Start accumulating paid vacation days from the first day of employment
• RRSP program with $1,000 and $1,500 company contributions
• Matching savings plan
• Paid sabbatical
• Company-provided uniforms including footwear, drycleaning, and shoe polishing
• Opportunities for professional growth and development
• Company events
• Employee referral bonus program
• A warm, welcoming, positive company culture

We warmly invite and encourage applications from dedicated professionals with a commitment to excellence. Join our team and make a meaningful impact on our organization, employees, and the families we are privileged to serve. We are an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or any other status protected by applicable law. While we appreciate all applications, only those who most closely match the position requirements will be contacted for an interview. This competition will remain open until suitable candidates are found.