NBMC is Hiring!

Intercultural Trainer, Culture Connects

About

Within the growingly diverse communities of New Brunswick, the ability to navigate and appreciate the multitude of cultures is not just an asset; it's a necessity. The need for cultural competency training has never been more critical. New Brunswick is a testament to the power of diversity, with communities that range from the indigenous Mi'gmaq, Wolastoqiyik (Maliseet), and Peskotomuhkatiyik (Passamaquoddy) peoples to a growing number of immigrants and refugees from around the world.

As businesses strive to reflect and respect this diversity internally and in their customer base, cultural competency training becomes an indispensable building block in every industry.

This imperative is where NBMC's Culture Connects cultural competency program steps in. It is designed to empower teams with the knowledge and skills to navigate and leverage cultural diversity and NBMC is seeking a bilingual Intercultural Trainer to help make that happen.

Position Overview

Under the direction of the Director of Operations or Executive Director, in accordance with the NBMC stated mandates and goals, and in collaboration with the Lead and Training Specialist, Culture Connects the Intercultural Trainer, Culture Connects (referred here as “Trainer”) is a bilingual position that focuses on research and training in our Intercultural Competency Training (ICT) program entitled Culture Connects.

NBMC Overview

The New Brunswick Multicultural Council (NBMC) is the bilingual nonprofit, umbrella organization for established and emerging multicultural/ethnocultural associations and immigrant-serving agencies in the province. Since 1983, NBMC has played a key advisory role to federal, provincial and municipal levels of government on issues relating to multiculturalism, immigration, newcomer settlement, retention and labour market integration. NBMC is also valued by the settlement and multicultural community as a central coordinating/capacity-building body that promotes efficiency, avoids duplication of services, and allows for an exchange of best practices and other resources through its network of organizations, contacts, partners, etc.

Culture Connects NB Overview

Culture Connects NB is our award-winning Intercultural Competency Training (ICT) program and is centrally developed and administered through the NBMC. While NBMC directly delivers training to provincial-scope clients, we act as an umbrella organization for newcomer settlement agencies throughout the province. As such, those agencies respond to local requests within their geographical scope of responsibility.

Position Duties

The Trainer is responsible for research, training, quality control and support of program enhancement of Culture Connects. As such, the position consists of the following duties and responsibilities:

1. Training; specializing on delivery of our foundational training

Coordination and Delivery of Train-The-Trainer Program:

• Oversee Train-The-Trainer sessions in English and French for member agencies participating in the Culture Connects NB project.
• Coordinate logistics, conduct sessions, and provide ongoing support to maintain a network of trainers across the province.

Regional Gap Coverage and Support:

• Provide intercultural competency training regionally when member agencies request NBMC's assistance to bridge gaps.
• Address knowledge gaps resulting from staff turnover by connecting members' staff to resources and training opportunities.

Internal Training Delivery:

• Act as a resource for NBMC's various projects, offering intercultural training insights and support as needed.
• Deliver foundational intercultural competency training internally within NBMC, complementing other initiatives.

1. Coordination, logistics and general support

Training Session Management:

• Maintain comprehensive records of all your training sessions, including schedules, attendees, and outcomes.
• Coordinate logistics for your training sessions, including booking venues, arranging equipment, and ensuring necessary materials are available.

Facilitation of Discovery Sessions:

• Facilitate discovery sessions for all training areas specified in the role description, ensuring effective communication and engagement with participants.

Communication and Collaboration:

• Oversee communication with member agencies regarding training sessions, ensuring clarity and alignment with program objectives.
• Collaborate closely with the Lead and Training Specialist, Culture Connects, to ensure seamless coordination and support for all training activities.

Program Support:

• Flexibility to step in and assist with various aspects of program management to ensure its overall success and effectiveness.

1. Professionalizing the sector, regional quality control and mapping

Needs Assessment and Relationship Building:

• Establish close relationships with member agencies to understand their local capacities and identify areas where targeted support is needed.

Regional Mapping and Data Management:

• Develop and maintain an accurate regional map of member agencies' resources, trainers, assets, and challenges related to intercultural competency training.
• Remind member agencies record their intercultural competency training information on NBMC's CRM system for comprehensive data management and analysis.

Quality Assurance and Assessment:

• Conduct quality assurance measures and assessments at member agencies to ensure the delivery of Culture Connects program maintains its level of quality.
• Develop and execute quality control processes and audits, with remediation strategies for agencies not meeting the established standards.

1. Research and Information-Gathering

Trend Analysis and Innovation Research:

• Explore innovative approaches and best practices in intercultural training methodologies and practices to enhance the Culture Connects program's effectiveness and relevance.
• Conduct research on key areas identified by the ICT Advisory Committee to inform program development and strategic planning.

Project Enhancement and Content Creation:

• Identify opportunities for project enhancement based on research findings and stakeholder input.

Associated Responsibilities:

• Travel: ability to frequently travel to multiple sites within New Brunswick is paramount, as this position will be delivering in-person sessions to sites throughout the province.
• Communication: required to maintain current and timely communication among funders, strategic partners, and NBMC leadership.
• Logistics: ensure the project meets targets, budgets, and timelines, with appropriate reporting and evaluation against KPIs.
• Adaptability: May be required to perform other duties as required for overall NBMC support on projects and activities.

Qualifications/ Requirements

• Language: Strong written and oral competency in both official languages is required.
• Project Management: Strong decision-making, planning and time-management skills.
• Education: University degree or significant experience in the area of Education, Social Science, Immigration, Marketing, Communication, or Business.
• Travel: It is crucial to have the personal flexibility to travel to multiple sites throughout the province (especially to the rural and francophone regions). A driver's license is therefore essential.
• Training Experience: Demonstrated experience in training delivery is an essential requirement, complemented by strong communication and interpersonal skills. Specialization in intercultural skills is considered a very strong asset, as is experience working with a variety of sectors.
• Engagement: As you will be engaging with both our member agencies and employers throughout the province, experience in community engagement, partnership development, and collaborative service delivery is a strong asset.
• Work Style: Ability to work independently and in a team environment.
• Location: NBMC's office is located in Fredericton, NB, however, given the provincial scope of delivery, the role is open to candidates located anywhere within the province.
• Interpersonal Skills: Someone who thrives in collaborative environments and possesses exceptional interpersonal skills is key. The ability to listen actively, empathize with others, and communicate clearly will be essential in fostering positive working relationships and driving successful outcomes.

Working hours and term of position

• 37.5 hours per week,
• Term contract until March 31, 2025, with the possibility of extension