For more than 33 years, Panago Pizza Inc. has built a reputation as one of Canada's premiere delivery and takeout pizza franchises. We are a Canadian-owned franchise business that invests in our relationships - with our customers, our franchisees, and our employees. We are committed to being market leaders in customer service, franchise engagement, and sustainability.

With 200 stores across the country, serving over 8 million pies per year, we believe in the power of remarkable customer service and are committed to delivering only the highest quality products to our customers.

Our offices are in Abbotsford and New Westminster, British Columbia. We also have a tight-knit group of virtual team players working remotely across the lower mainland of British Columbia and Toronto, Ontario.

ABOUT THE ROLE

We are embarking on a strategic technology and architecture transformation. Our project is centered around best practices, methodologies, and tools, aiming to build a highly extensible and resilient software platform. As part of our dynamic team, you will have the opportunity to grow your skills, share your ideas, and contribute significantly to our innovative product.

In this pivotal role, you will be responsible for developing, implementing, and maintaining scripts and software to automate testing for desktop, web, and mobile applications. Your efforts in creating robust, efficient, and reusable test tools and automated test suites will be key to enabling our technical team to deliver high-quality releases with agility and precision. Collaboration is at the heart of our approach, and you will work closely with diverse Panago teams and cross-functional groups to ensure the delivery of top-notch software products.

We seek a candidate with a blend of strong technical expertise and an entrepreneurial spirit. Your approach should embody a balance of determination ('get it done') and meticulousness ('get it done right'). We value open-mindedness, innovation, reliability, and a strong team ethic.

Join us and be a part of a team where your work is impactful, appreciated, and aligned with our mission to deliver sustainable, innovative, and effective technologies for our franchise community, business stakeholders, and customers.

PRIMARY RESPONSIBILITIES

• Reports to the QA Lead as part of the Solutions Delivery team of IT
• Learns and effectively utilizes a suite of Panago automated testing YAML-based scripting tools that interface with our frameworks and technical infrastructure
• Serves as a technical mentor to the QA team in crafting and implementing automated tests utilizing our proprietary QA Automation framework, with a focus on Java-based testing environments

• Executes and assesses automated test cases, with occasional manual testing as required, ensuring a high degree of thoroughness and efficiency in the testing process.
• Collaborates closely with functional teams to identify and analyze error trends, driving root cause analysis to minimize error rates
• Partners with support staff, stakeholders, and developers to replicate and troubleshoot software defects, ensuring rapid resolution and continuous improvement
• Critically reviews development requirements and specifications for comprehensiveness, clarity, correctness, consistency, testability, and other essential attributes, ensuring high-quality input for successful testing outcomes.
• Works with the Dev-Ops team to create and maintain rapid, reliable, and repeatable processes, thereby enhancing the delivery of business value across the IT value chain

DESIRABLE EXPERTISE AND EXPERIENCE

We are looking for a top performer who is ready to take their career to the next level. If you believe you fit this profile, we would love to hear from you.

• Minimum 3 years of quality assurance experience, with a deep understanding of QA methodologies, tools, and processes.
• At least 1 years dedicated to QA automation, including planning, scripting, execution, and management of testing automation projects.
• Experience with or openness to integrating AI and machine learning techniques in automated software testing, demonstrating a forward-thinking approach to QA processes and methodologies.
• Advanced proficiency in testing client-facing products across desktop, web, and mobile platforms, and server-side algorithms.
• Strong script development skills.
• Excellent problem-solving and analytical skills, with a knack for identifying bugs in complex scenarios.
• A motivated, self-driven individual who excels in a fast-paced environment with minimal supervision.
• A commitment to continuous learning and staying abreast of industry trends.
• Proven ability to implement software testing strategies and best practices.
• Strong team player with a collaborative mindset, ideally experienced in agile, multidisciplinary team environments.
• General understanding of high-performance and scalable system architectures.
• Familiarity with AWS or other cloud technologies.
• A Bachelor's degree in Computer Science or a related field is preferred.

A REWARDING CAREER

• Competitive salary and benefits.
• We are a company that has sustainability as one of our core values.

• Corporate support for community volunteering during work hours.
  
• Learning opportunities including support for training and self-development.
• Supports the well-being of every employee through various health and fitness program opportunities.

• Supports a work-life balance including a flexible schedule.
  
• Fun company events including a staff picnic, quarterly luncheons and an annual company party at Rogers Arena for a Canucks hockey game.
• Monthly pizza allowance to share the pizza love with friends and family.

The annual salary range for this position is $70,000-85,000. Individual compensation is commensurate with skill set, relevant experience, and education.

Diversity, Equity, Inclusion & Belonging

At Panago, we passionately embrace diversity, equity, inclusion, and belonging as cornerstones of our culture and business practice. We believe that a mix of backgrounds, perspectives, and talents is not just a strength but a necessity for our growth and innovation. To us, fostering an environment where everyone feels valued and empowered is more than a commitment—it's a reflection of who we are. Joining our team means being part of a community that celebrates differences, champions equity, and thrives on inclusivity. Together, we create a space where everyone belongs and every voice matters.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check, employment and educational verification.

Additional Details

• This position is remote with the option of working in either New Westminster or Abbotsford office.
• Ad hoc travel to our Abbotsford office for corporate meetings and events may be required.
• We thank all candidates for applying, however, only qualified applicants will be contacted for an interview.