Salary: Job Band A (hourly wages): Min - $20.90, Max - $21.63

LUTHERWOOD IS DEDICATED TO SUPPORTING COMMUNITIES WHERE EVERYONE EXPERIENCES MENTAL WELLNESS, OPPORTUNITIES FOR EMPLOYMENT, A PLACE TO CALL HOME, AND A SENSE OF BELONGING.

To better serve the diversity of our community, Lutherwood is committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our organization. We have implemented mandatory antiracism training, we are actively building safe spaces to host brave conversations for learning, and we are fostering a culture of belonging for all, but especially BIPOC, 2SLGBTQIA+, historically and presently marginalized individuals and communities.

There is one casual Food Service Worker position available starting on May 20, 2024, working various hours per week.

Your Role:

Under the direction of the Assistant Manager, Food Services delivers exceptional and caring services to residents from independent living to memory care. Takes resident orders and serves resident meals in a timely fashion. Maintains the confidentiality of information relating to residents and their families. Works intentionally from an anti-racist, anti-oppressive perspective to further create a sense of belonging at the Village.

Tasks:

Customer Service:

1. Supports residents during service including seating residents, plating, and cutting food if required, pouring drinks, etc.
2. Provides residents with information regarding food ingredients and availability.
3. Understands individual dietary restrictions and preferences; ensures appropriate meals are offered based on dietary preferences, restrictions, and cultural needs.
4. Provides room service to resident suites as required.
5. Responds to resident complaints and reports to leadership when appropriate.
6. Answers questions from guests and family members.
7. Serve alcohol as per Smart Serve rules and regulations.
8. Aware of meals that are being served for specific observances.

Administration:

1. Completes meal attendance for each meal.
2. Documents in logbook any resident issues, concerns, or behavioral changes.
3. Organizes reservations as required.
4. Operates the Point-of-Sale system, balancing visa/debit, and cash purchases for the Village store and Martin's restaurant.

Cleaning & Set-Up:

Required to complete all job duties within assigned section.

1. Clears and sanitizes tables in a timely manner.
2. Restocks items as required in assigned section as directed.
3. Set up a dining room between meals and seating.
4. Maintains high level of cleanliness in the dining room, server area, and kitchen, leaving spaces as they should be found.
5. Removes garbage from the dining room and disposes it in appropriate bins.
6. Adheres to food safety regulations, helping to create simple dishes such as salads.
7. Assists with dishwashing as required.
8. Assists with the tearing down of the server steam table.

Your Talents and Experience:

Have a genuine interest in working with the seniors' population and demonstrate empathy for the needs of seniors, their families and the professionals engaged in their care. Strong interpersonal and communication skills to provide excellent service to residents. Safe food handling and Smart Serve certificate are an asset. Committed to working as part of a team to support and increase quality customer service. Must be willing to learn new skills and take direction. Alignment with the agency's commitment to antiracism and anti-oppression. Demonstrates a passion and willingness to learn for antiracism and anti-oppression practices.

What's in it for you?

• Rate of Pay: At Lutherwood all salaries are categorized under a series of "bands" determined during our job evaluation process. When determining the rate of pay for external hires, a candidates past related experience will be taken into consideration along with where others with similar experience currently fall within the band.
• Note: most new team members will start between the starting salary and the mid-point of the range.
• Job Band A (hourly wages): Min - $20.90, Max - $21.63
• A positive work culture, inclusive workplace policies, and employee wellness initiatives.
• Eligible to join the HOOPP defined pension plan on a voluntary basis, effective July 7, 2024).

• Paid vacation (pro-rated to start date and hours for position; accumulated bi-weekly).
• Access to our Employee and Family Assistance Program (no cost).
• Discounted GRT passes through membership with Travel Wise.
• Employee Referral Incentive Program.
• Agency Orientation and Training modules.
• Professional development and tuition reimbursement opportunities.
• Responsive Leadership Training Program (leadership positions only).
• Staff appreciation events

If you are community-focused and share our values and antiracism commitment, we want you to grow with us. Please submit your application through BambooHR, in confidence, no later than 4 pm on May 15, 2024.

This is an internal and external posting.

Lutherwood requires all employees to obtain a Police Vulnerable Sector Check prior to commencing employment. We require certain positions to obtain a Medical Certification.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying.

If you require any support with submitting your application, or through the interview process, please contact the Human Resources department at [email protected] or by calling 519-707-1958 ext. 1247.