Job Summary:

As a Service Technician/Journeyperson Electrician, you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to Belanger, MacNeil, and competitor's vehicle wash equipment and accessories. The Service Technician will be proactive to engage with customers to identify maintenance needs or products that may enhance the customer's equipment performance. The technician will also train customers on basic equipment maintenance.

Job Duties:

• Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
• Identify and diagnose performance concerns with equipment to replace, repair, or adjust parts and systems as necessary
• Educate and present to customers on new or enhanced products and services
• In accordance with preventative maintenance contracts, the technician inspects, lubricates, and checks wax and detergent levels as applicable
• Provide customers with a summary of equipment performance and provide solutions for enhanced performance
• Run equipment through 'cycles' to ensure the complete system is functioning properly
• Advises customers of necessary service work and makes recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
• Following unit installation, inspects equipment to ensure proper function
• Provide information and training to customers regarding proper operation and general maintenance of equipment
• Develop and maintain good rapport with customers, constantly striving to provide outstanding service and ensure customer satisfaction
• May deliver parts, chemicals, or supplies to customer
• Completes work orders, expense reports, and daily and weekly time logs
• Maintain up-to-date knowledge of equipment changes or modification through various resources such as maintenance manuals, service bulletins, and how-to videos in our Learning Management Systems (LMS), or engineering documents
• Maintains proper inventory of parts on service vehicles and in warehouses. Reports level of field inventory as required
• Keeps Service Manager informed of all significant problems, progress, or barriers to success
• Comply with all applicable OHSA, ESA, and other provincial regulatory laws, as well as company safety policies
• Any other duties as assigned by the Territory Service Manager or Senior Leadership team

Qualifications:

• High school diploma or equivalent
• Minimum of 3 years experience as a Service Technician in a related area
• Must possess a 309A Construction and Maintenance Electrician license
• Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years
• No impaired driving convictions within the past five (5) years and no charges currently pending
• Strong communication skills and the ability to engage with customers to articulate their current and long-term maintenance plan
• Ability to use basic math and writing skills
• Must have demonstratable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interests to include using meters and AC DC power supply
• Ability to comprehend and interpret equipment, operating, and maintenance manuals and instructions
• Ability to successfully work independently or within a team
• Forklift experience and/or ability to obtain Forklift certification
• Committed to customer satisfaction and ability to adapt/respond to different personalities
• Ability to multitask, prioritize, and manage time effectively
• Intermediate computer skills, and experience with Microsoft and GSuite programs
• Must possess excellent communication and organizational skills
• Must have adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents

Physical Requirements:

• Ability to lift items of light to heavy weight, up to 50 lbs.
• Ability to intermittently and repeatedly bend, stoop, kneel, reach, twist, perform repetitive motions using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods

Servicing the GTA Region

Hourly Wage Range- $33-$35 based on experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business need. National Carwash Solutions is an Equal Opportunity Employer.