Job Title: Customer Service RepresentativeJob ID: JW4254505712Location: Coquitlam, BCOverview:Our client is a diversified Printing Company that has achieved excellence for over 50 years and is headquartered at their 63,000 square-foot facility in Coquitlam, British Columbia. A privately-owned and operated company, they make quality components such as durable labels, decals, nameplates, overlays, wide format digital graphics and membrane switches for companies worldwide. Their strongest asset remains their talented, passionate workforce, with 100+ employees who are the power behind the company's expertise and reliability. If you are looking for the opportunity to make a real impact, be part of an award-winning organization that continually strives to meet our partners' expectations and enjoy internal advancement where you will grow personally and professionally, then we would love to hear from you! What you will be doing:

• Responsible for providing high-level service to the company's customers and the administrative functions within the Sales Department, to include receiving and inputting orders into Syteline ERP.
• Serve as the first point of contact for the Sales Department and assist the Customers, Account Executives and the Sales & Marketing Manager in ensuring the correct data is inputted and product is produced.
• Receives orders from Customers and Account Executives. Reviews orders for content. Once all information is obtained / complete, place orders into Syteline ERP.
• Troubleshoot and make suggestions and creative recommendations to assist in the process and systems development regarding order flow.
• Prepare and submit quotations to customers based on approval from the Account Executive or Sales & Marketing Manager.
• Communicate with production team on current status of customer requirements.
• Communicate directly with current customers on a regular basis current orders.
• Responsible for tracking orders to ensure that they have been shipped as per customer's requirements and / or informs customers of delayed shipments.
• Solve customer complaints and problems that are routine in nature, and refer more complex concerns to the Account Executive.
• Notify the Quality Assurance department of complaints or deviations, and enter ‘Non-Conformances' into the Syteline ERP as required.
• Assist in contacting customers regarding queries with invoices, and forward information to the Accounting department.
• Attend and participate in Sales/Production meetings as required.
• Follow a professional process with all customers.
• Perform other duties/special projects as assigned.
• Make sure orders submitted to the Production department are free from error and allow adequate time for on-time delivery of the finished product.
• The customer data is regularly reviewed and kept up to date.
• All activities of the department are performed on-time and in a satisfactory manner.
• Maintain a cooperative working relationship with other departments.
• Order flow and processes are continually improved
• Customer specific requirements are clearly understood and communicated to the Production department so that products meet all customer requirements
• Take all reasonable action to carry out the responsibilities of the position, while consistent with company polices and sound business judgement.

What you must have:

• Strong customer service background, proven experience in a customer facing role.
• Strong communication skills both verbally and written.
• Good problem solving skills.
• Patience, with the ability to work calmly under pressure.
• Ability to work in a fast-paced environment and prioritize a busy workload.
• Highly organized and able to work with minimal supervision.
• Proficient in Microsoft Office Excel, Word and Outlook.
• Excellent work ethic, self–motivated and driven.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com By applying to TEEMA on any job portal implies you are entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company-related information.