Title: Tech Buddies Program Leader for Adult Programming (Summer Student)
Department: Programming
Reports to: Manager, Programming & Partnerships
Classification: Temporary Full Time (June 3 - August 23, 2024)
Hours per Week: 35 hours
Salary: $18.00 per hour
Posted: May 3, 2024 Closes: May 12, 2024
The Canada Summer Jobs Program has provided grant funding to support this position.
About the Library
Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.
We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.
Qualifications
Education:

• Completion of Grade 12, all students must be currently enrolled in a post-secondary institution or within six months of graduation.

Experience:

• Experience in assisting adults in the use of technology is an asset
• Experience in planning and presenting children's programs is an asset

Overall Purpose: In alignment with BPL's programming and digital literacy strategies, and under the guidance of the Community and Programming Librarian, the Tech Buddies Program Leader will focus on researching and developing a volunteer-based drop-in technology assistance program for adults. In addition, the role includes delivering a multi-week, inquiry-based Science, Technology, Engineering, and Math (STEM) program that will inspire children to explore STEM and build their confidence in these areas through hands-on learning.
Key Accountabilities:

• Research to determine tech needs and best practices for offering tech help to adults in the Burlington community, including data gathering from stakeholders and research for partnering and funding opportunities
• Plan and facilitate a multi-week Tech Buddies program curriculum for children ages 6-12
• Develop a model for a volunteer-based drop-in assistance program for adults to get help with technology.
• Develop the process, training, and documentation for the volunteer-based drop-in assistance program.
• Complete an evaluation summary of technology needs for adults including recommendations for future programs.
• Perform additional position-related accountabilities assigned by management.

Key Business Relationships:
Internal:

• Staff at the Library

External:

• Customers

Scope:
Budget: N/A
Direct and Indirect Reports: N/A
Key Competencies: Knowledge, Skills and Abilities
Behavioural:

• Model BPL's values during all interactions and communications
• Communicate in a professional manner which is consistent and aligned with BPL's Voice document
• Customer-first orientation and centricity
• Collaborative and solution-focused approach to problem solving and teamwork
• Participate in continuous learning and creativity
• Understand and appreciate celebrate diversity and inclusion in BPL's collections and services
• Demonstrates resiliency and adaptability in resolving issues and switching tasks

Leadership:

• Demonstrates good judgment, accuracy, and has attention to detail
• Understands accountability

Technical:

• Knowledge of BPL's vision, mission, values, and strategic plan.
• Knowledge of policies, processes, procedures, and systems within BPL
• Knowledge of library Customer Experience Philosophy and Customer Experience Standards

Work Environment

• Most work is completed in public library spaces, while customers are present, with little exposure to noise, dirt, or external elements.
• Some work is completed in office space, moderate level of computer and phone use.
• Some outreach events are held offsite.

Physical

• Normal physical activity such as periodic standing, walking, sitting and the use of basic motor skills.
• Some continuous physical exertion required such as moving, changing, and setting up for programs or community spaces; shelving, shifting, packing and unpacking boxes.
• Ability to move materials and supplies (up to 50lbs)
• Ability to stand for extended periods of time
• Ability to bend and stretch to reach high and low shelves

Mental

• Perform routine tasks requiring accuracy and attention to detail on a computer
• Maintain a positive, professional, and diplomatic demeanor at all times
• Moderate focus while delivering programs
• Moderate stress for meeting timelines, competing priorities and people/relationship management
• Providing service and feedback to multiple people simultaneously

Working Hours

• BPL is open seven days a week and schedules include regular evenings and weekends
• Must be able to drive between library branches

Working with us
As an employer, we have high expectations of the people we hire, and we are genuinely invested in the well-being, development, and work success of all employees.
Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful, inclusive, and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.
For more information about working at BPL, please visit www.bpl.on.ca/about/careers
If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. Please contact Stephanie Rous, Human Resources Manager, at [email protected].
If you have a disability that makes it difficult to apply using the online form, please call us at 905-639-3611 Ext. 1154.
We thank all applicants in advance and advise that we will contact only those selected for an interview.
Personal information on your résumé is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment.

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