Audience Republic is an all-in-one CRM & marketing platform for events & venues. Our customers are some of the largest names in the world — including events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RUFUS DU SOL, ODESZA, and Flume.

We are a fast growing technology startup in B2B SaaS, and have raised $12m in funding.

What will you do?

• Identify up-sell and cross sell opportunities and deliver against set renewal & expansion targets (North America and Europe)
• Manage a Book of Business end to end, from onboarding, engagement (3/6/9 month check ins), Success Reviews, WIPs and Renewals
• Range of customers - segment engagement based on high touch/low touch/strategic
• Preemptively identify customers that are at risk of churn and work on churn save
• Assist customers launch marketing campaigns and ensuring they are using best practices
• Ensure our customers are getting value from our platform and have a clear understanding of their pain points and KPI's they are trying to achieve with Audience Republic.
  

✅ You are someone who

• Has at least 2 years experience in Customer Success for a SaaS company
• Has experience working in a startup environment
• Self Starter, Startup experience with a solution mindset. Each CSM runs their Book of Business as they would their own company.
• Experience in the music or events industry - would be nice to have but not a must!
• Is based in East Coast Canada
  

Why you will love it here

• You will be part of building something BIG!
• You'll work with GREAT people who genuinely CARE about their work, want to be here, and are smart, motivated, driven and energized.
• What you work on every day makes a BIG IMPACT on the business and your role will be critical in the success of the company.
• Have the ability to contribute product ideas regardless of what team you are in.
• Big opportunity accelerate your career growth faster than almost anywhere else (if you want it and are willing to put in the work)
• Want to work in a high autonomy environment, and recognise that this also requires accountability and transparency on both sides.
  

How do we work?

• #Customer Obsessed - You'll be obsessed with our customer, becoming an expert on their problems and how to solve them. You'll be focused on contributing to an amazing experience for our customers.
• #Raise The Bar - You are always pushing the boundaries of what you are capable of. You'll be constantly improving and levelling up your skills.
• #Massive Impact - You think like an owner, and always focus on making an impact on collective goals, not just your own individual goals.
• #Hungry & Humble - You really want it, are resilient and tenacious. You have a strong work ethic, but also have the humility to receive feedback, or be open to new approaches.