Let us welcome you home to The Edward in Calgary, AB.

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours.

The Hospitality Supervisor ensures a quality dining experience for our residents and supervises the serving team while working with the kitchen to promote the highest quality.
*Please note weekend and evening availability is required for this position.
Responsibilities

• Supervises and mentors the Hospitality Services teams in provision of high-quality client-centred services.
• Follows policies, procedures and industry standards.
• Leads delivery of flexible hospitality services in support of resident service.
• Working with the Hospitality Manager and Chef, directly supervises employees involved in provision of culinary (dining) services. This includes hiring, training, and performance management of these employees.
• Fosters and promotes new initiatives; interprets, implements, and evaluates policies and procedures; monitors and evaluates service delivery.
• Ensures complete and accurate MSDS Manuals are available at all sites and ensures proper safety labelling and signage throughout the building.
• Hospitality Supervisor collaborates with Hospitality Manager, clinical and departmental leaders to develop, revise and evaluate hospitality service delivery within the community.
• Reviews all resident and family feedback to ensure services are realigned when necessary to meet customer expectations.
• Conducts monthly meetings with staff to ensure efficiencies, health and safety and company procedure compliance.
• Supports the development of menus for sites in keeping with best practice, and with a focus on client quality of life while maintaining efficient operations and cost control.
• Collects and maintains statistical information used to evaluate overall hospitality program effectiveness, client satisfaction and compliance with program objectives.
• Champions hospitality quality improvement initiatives by conducting service audits, interpreting results and making recommendations for improvement to the General Managers.
• Supports Hospitality Manager in financial management of culinary supplies and services including exploring and reporting on monthly variances, oversees month end inventory.
• Works collaboratively with the Asset Management teams to ensure kitchen equipment remains in good working order.
• Other duties as assigned.

Qualifications and Experience

• Post-secondary education in a related field such as Business or Hospitality Management preferred
• Previous supervisory experience is required
• An excellent multi-tasker with an eye for detail
• Organized and able to work under pressure
• Collaborative leadership approach which motivates and empowers the team to reach the regulatory requirements, provide strong customer service, and meet budget requirements
• Experience coordinating hospitality services including exemplary service within a health care, hospitality, or institutional setting.
• Knowledge of Workplace AB regulations including Occupational Health and Safety.
• Proserve Certified

Conditions of Employment

• Clear Police Information Check
• Clear Vulnerable Sector Check
• COVID-19 vaccination. This requirement will be waived if you did not receive the vaccination due to any legislated protected human rights grounds.

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