Job Title: Inside Customer Service/Order Desk Administrator

Location: Mississauga, ON

Responsibilities:

• Perform clerical and administrative tasks, including reception duties, couriers, and mail management.
• Coordinate daily shipping and receiving, ensuring accuracy and timeliness.
• Maintain and update inventory lists and cost sheets.
• Collaborate with vendors to purchase and manage stock inventory.
• Monitor and manage inventory levels.
• Process and invoice orders using QuickBooks, ensuring accuracy.
• Update internal database management software with order information.
• Accurately ship orders via various carriers using appropriate shipping methods.
• Prepare shipping packages, including necessary documentation.
• Document all inventory transactions efficiently.
• Respond to inquiries and handle emergency orders courteously and promptly.
• Prepare and issue various reports to management.
• Conduct quarterly and year-end inventory counts, investigating discrepancies.
• Assist with month-end procedures and reports.
• Prepare documentation for purchases, returns, and warranty coverage.
• Ensure accurate and error-free inbound and outbound shipments.
• Provide internal customer service support to team members.
• Build productive relationships within the team.
• Assist with special projects and tasks as required.
• Perform other administrative and clerical duties as assigned.

Qualifications:

• Minimum of one year of experience in order desk, data entry, inventory management systems, shipping, and accounting.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, and Outlook) and Adobe Acrobat.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to work independently and prioritize tasks effectively.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Experience with QuickBooks or similar accounting software is preferred.
• Knowledge of shipping procedures and carriers is an asset.