About iQ Offices

We offer flexible and inspiring workplace solutions at prime in-demand addresses across Canada. Luxurious private offices, coworking environments, meeting rooms, event spaces, and virtual office solutions are added to top-quality services to provide our Members with a seamless experience every day.

Established in 2012, iQ began as a single-location shared office and has evolved into the largest Canadian-owned coworking provider in Canada. Today, with flexible lease terms, a high on-site staff-to-member ratio, central downtown locations, bright and inspiring interior designs, and full office amenities, iQ empowers successful teams with exceptional workspace experiences.

Reports To

The Community Manager will report to the Director, Operations.

Job Overview

In this role, you will be responsible for the efficient, effective, and optimal operations at iQ Office's Ottawa location, every day. We are a highly service-focused company, always going above and beyond for our members.

Key Responsibilities (Including, but not limited to)

• Leadership and People Management
  • Manage the growth and development of staff members
  • Assist in the development and implementation of best practices for efficient operations

• Onsite Support
  • Vendor relationship management within your sites (including cleaners, repairs etc.)
  • Accountable for regular monitoring of brand standards at the location level which includes weekly assessments, and site checks
  • Inventory and procurement oversight for all common and kitchen areas
  • Conduct Tours at your site as required
  • Manage and oversee all repairs and maintenance requests for all office space needs
  • Provide IT troubleshooting support for all location operation systems and Member needs
  • Relationship management with property managers/landlords where applicable, with support of the Director, Operations

• Administrative support
  • Produce weekly member newsletter content for your respective locations
  • Maintain and comply with all company software platform expectations
  • Capture photographs and content as required for company social media accounts

• Member experience
  • Tend to existing Member needs, ensuring the highest level of service, always
  • Supporting the onboarding of new Members
  • Accountable to member retention plan development and execution of this plan, with your team, at all locations
  • Support with planning and executing iQ Venue events as they pertain to your assigned locations

• Financial accountability
  • Input and spend against approved Operations budget where applicable
  • Reconcile and monitor accounting requirements – member accruals, late fees, invoices, phone/tech services for your sites
  • Accounts receivable reporting & follow up with members
  • Accounts payable oversight for key vendors
  • Compliance and oversight of all onboarding and offboarding procedures for Members including security deposit, banking release info

Working Conditions & Physical Demands

• Occasional after-hours and weekend work required
• Ability to work at multiple locations within your region
• Shifting workday hours based on opening and closing duties
• Occasional assistance with cleaning tasks when required
• Ability to move 30lbs as it relates to onsite inventory, storage, and member equipment needs

Required Education, Skills, and Qualifications

• Excellent customer service orientation
• Bilingual, fluent in English and French, written and spoken
• Sales and marketing experience
• Demonstrated written and verbal communication skills
• Troubleshooting / Problem Solving
• Proficiency in Microsoft Office
• Excellent time management, organizational, and people skills
• Management experience

Why IQ?

We work hard, and we have fun. Success is what motivates us every day to be the best and keep winning in the market. We offer a variety of perks to ensure our team can always work hard and play hard:

• Opportunity for growth
• Complimentary tea, coffee, and snacks
• Company socials & outings
• Collaborate with a fun bunch of bright, talented co-workers
• Trendy, up-scale office facilities in downtown locations

Join IQ today

iQ's culture fosters a friendly, open-minded workplace. As a member of a dynamic, high-performing team, each iQ employee is hungry to learn, valued for their contribution, and approaches each day excited to make an impact. With great reasons to work here, take advantage by submitting your application to join our growing team.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and are committed to building a work environment that is both diverse and inclusive. You will receive consideration for employment regardless of race, religion, gender, gender identity or expression, sexual orientation, ethnicity, creed, disability, or age.

Accommodation

iQ Offices welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. Please contact [email protected] should you require any accommodation needs.

If this sounds like a position of interest, please submit your resume. We thank all applicants, however only those selected for an interview will be contacted. Thank you for your interest.