Purpose:
Ensure successful execution of client contracts in the field by managing costs, timelines, and field teams, while emphasizing service standards and client satisfaction.
Responsibilities:
Demonstrate professionalism and customer service mentality when interacting with clients.
Supervise, coach, and develop lead hands/technicians.
Conduct skills onboarding for crew members.
Ensure quality of work, materials, tools, equipment, and trucks for the job.
Interpret blueprints and plans accurately.
Follow instructions and plans to control expenditures within budget.
Resolve issues and make quick decisions on job sites within the scope of work; escalate to Project Supervisor if needed.
Understand and implement change orders as necessary.
Ensure compliance with safety requirements on all job sites.
Conduct daily toolbox talks with crew and participate in weekly safety meetings.
Perform pre-operation checklist and walkaround on all equipment and vehicles.
Maintain a clean and orderly worksite.
Report any deviations from the plan to Project Supervisor.
Complete daily material lists and submit packing slips.
Submit LMN Time sheets and photos daily.
Ensure proper uniforms, steel toe boots, water, and lunch for crew.
Maintain and upkeep all tools and equipment.
Conduct daily walkthroughs of job sites at the end of each day.
Keep trucks and equipment clean and operational.
Load team truck and trailer and ensure setup for work each day.
Attend Foreman & Team meetings.
Conduct crew evaluations at designated intervals.
Provide daily updates to Project Supervisor.
Participate in ongoing training related to company services/products.
Perform other tasks assigned by supervisor.
Key Performance Indicators:
Timely submission of daily slips and material forms.
High client satisfaction score.
Adherence to schedule (on-time completion of jobs, staying within budgeted hours).
Completion of LMN Time sheets on a daily basis.
Positive colleague engagement.