100% Online Application and Virtual InterviewCareCoach Coordinator (English and Bilingual English/French)

We're looking for people who put people first.

Start Date:

Location:

Work from Home

Employment Type:

Permanent Full-Time

Application Closing Date:

You are a people person with amazing active listening skills, empathy, and a calm, reassuring voice! You know when to listen and act. As a Care Coach, you report to the Care Coach Team Leader and provide invaluable assistance to your clients. You will provide easily accessible, person-centered addiction and mental health service to the right patient, at the right time and intensity. In this role, you will use a recovery-based approach that ties into the Stepped Care Model, with no pre-determined pathway. CareCoaches will encourage flexibility and focus on each unique client. Clients will direct their own care (to the best of their ability) based on their needs, readiness, and preference.

Even though we do not currently have an open position for you to apply to, we would still love to hear from you! By submitting your application, your profile will be available to us for consideration when a Care Coach role does become available! Please note that we will only contact applicants who have been shortlisted.

Responsibilities:

• Providing health information/health coaching
• Offering navigation/referrals to community and government services
• Completing brief non-crisis interactions/counselling
• Providing crisis intervention and de-escalation
• Sending direct referrals to community partners (such as regional addiction and mental health)

Education and Experience:

• Bachelor's degree in Social Work or a Mental Health-related discipline, or equivalent work or volunteer experience.
• Minimum 1 year of Human Social Services experience, counseling, or facilitation experience.
• Experience utilizing Motivational Interviewing techniques or equivalent coaching experience.
• Demonstrated knowledge of addiction issues, treatments, and recovery processes.
• Previous call center experience is an asset.
• Bilingual French/English is an asset.

What we offer you

• Rewarding career helping others
• Ongoing training (motivational interviewing, mental health first aid)
• Supportive environment
• Online self-guided training
• Work from home
• Equipment provided
• Dental and health benefits
• Team building and engagement activities

Your future is calling - Join Our Team!

APPLY TODAY!

About ASG

We provide expert assistance for moments that matter.

Now part of Foundever, Assistance Services Group (ASG) is committed to building positive and lasting relationships with our clients' customers, associates, and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across various industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it's car trouble in the middle of nowhere or a child's fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.

We believe in relationships, value, change and we believe in YOU.

Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work.

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LOVE YOUR CAREER!

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.