Customer Success Specialist

Viv Technologies

At Viv Technologies, we're passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We're proud to support some of North America's biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes.

About the Role

The Customer Success Specialist plays a pivotal role in the successful implementation of Viv Technologies' proprietary software with external customers. As a Customer Success Specialist, you will collaborate with internal and external stakeholders, including Viv Technologies' engineering teams and customers' business and operations teams. The person in this role is tech-savvy with a good understanding of SaaS products, digital technologies and software implementation and training practices.

Though we're currently working remotely, we're only considering candidates who reside in or are in easy reach of the GTA as in-office work will be needed periodically.

• Develop, deliver, and review customer training materials including presentations, written materials, training videos and customer demos.
• Conduct discoveries to understand the scope of external customers' business and operational requirements and translate requirements into the implementation process.
• Develop and execute the implementation plan using project and process management techniques and skills.
• Assist in obtaining information and communicating between the customer and internal stakeholders to help ensure that external customers' expectations are clear and delivered.
• Collaborate effectively and communicate thoroughly with internal stakeholders to address questions and track implementation milestones.
• Provide regular project updates to senior management including progress towards business goals.
• Create and maintain all relevant documentation as required.

You may be a great fit if you have

• A minimum of 3 years of relevant experience.
• Previous digital health implementation experience highly preferred.
• Previous start up experience highly preferred.
• A strong subject matter knowledge of software implementation processes.
• Excellent organizational, project/process management and presentation skills.
• A self-driven mindset with a proven track record of attaining results.
• Proficiency in Spanish is highly preferred.
• Excellent relationship-building skills and ability to professionally interact with a range of stakeholders.

What We Offer

• Competitive salary and benefits.
• A great corporate culture that works with your lifestyle.
• A chance to work with a strong team that values the opinions of every member.
• Opportunities to be mentored and grow your skills.
• We embrace the uniqueness and perspectives of the community of people who work here and our customers. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this.
• We welcome candidates with disabilities. Related questions/requests may be sent to [email protected].