DescriptionThe Parking Technicians deliver onsite technical on-demand and preventative maintenance services related to parking equipment located in the lots and the parkade during all hours of the active Operation.

1. Respond to an AOC dispatch to parking equipment to release paper/card jams, replenish ticket stock, troubleshoot and report malfunctions.
2. Basic & advanced troubleshooting, preventative maintenance & repair on parking equipment.
3. Manage parts inventory.
4. Assist in development of the preventative maintenance program.
5. Implement the preventative maintenance program.
6. Conduct equipment/hardware inspections for PCI compliance.
7. Liaise with IT and manufacturer as required.
8. Perform user testing.

Key Responsibilities

• Monitor alerts through a variety of platforms such as emails, voicemails, and parking software.
• Immediately respond to meter alerts and repair requests
• Perform preventive maintenance and troubleshoot parking equipment and parking server software issues.
• Repair parking gate arm, re-attach and replace gate arm and gate arm components.
• Provide work status update, detailed work summary, and next and pending service calls using the mobile app.
• Prepare and complete work orders using the mobile app.
• Maintain a high standard appearance of parking meters and routine battery replacement.
• Basic programming of meter for meter rates changes and meter configuration.
• Shadow train newly hired meter technicians in field work and software work
• Maintain operation key log sheet and gas card log sheet.
• Maintain the cleanliness and organization of the meter vehicle; ensure that the vehicle is properly stocked with parking equipment spare parts.
• Maintain the cleanliness and organization of the meter warehouse; ensure that the fleet of batteries are being charged for daily use; check the meter and spare parts inventory and inform the manager if additional parts are required; create RMA and send faulty parts out to the parking equipment manufacturer.
• Assist support services team with office activities, which includes, but not limited to, data entry, collating mailings, cash collection activities.
• Other related duties that may be assigned

Skills, Knowledge and Expertise

• Knowledge of networking along with hardware and software experience
• Knowledge of geographical area
• Knowledge of hazards and safety precautions
• Ability to operate a motorized vehicle.
• Ability to walk and stand for extended periods of time.
• Ability to work in all weather conditions.
• Ability to lift at least 50 pounds.
• Good problem-solving skills, time-management skills and the ability to work well on their own and/or part of a team.
• Excellent oral and written communication skills, listening skills and the ability to understand and explain technical language.
• Flexible, patient, diplomatic, tactful and with high level of integrity
• Dependable and hardworking
• Must be available to work weekdays, evenings, and holidays (based on operational needs); willing and able to work beyond normal working hours on occasions.
• Must possess a valid Canadian License (BC Class 5 or equivalent)

Benefits(Full-Time Employee Only)
Medical/Vision
DentalLife Insurance
AD&D
STDLTD - offered based on employee groupRRSP - offered based on employee groupEAP - offered based on employee groupVacation