Job Title: Account Executive

Department: Sales

Reports to: Vice President, Sales

Term: Full-Time Continuing

Primary Location: Hybrid (Ontario)

About us:

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there's a literature review. At DistillerSR Inc., we're changing the way that scientific research is conducted. Our mission is to help our customers around the world deliver better AI enabled research. We do it through DistillerSR, our namesake evidence management platform. It's why we're in business. It's where every DistillerSR employee can play a critical role in changing the way our customers conduct research, where they are always leading, innovating and trusted. If you are a passionate and collaborative professional invested in doing purposeful work - welcome to DistillerSR.

The Role:

Reporting directly to the Vice President, Sales, the Account Executive serves as the key liaison between Prospects, Customers and internal, supporting departments. You are responsible for developing new client relationships while nurturing and growing existing ones. You meet customer demands while ensuring internal teams are prepared to execute accordingly.

The ideal candidate is a seasoned and polished professional with demonstrated success in prospecting new accounts, while also being able to develop key accounts at the enterprise level. They will be adept at communicating complex concepts with diverse audiences and instinctively understand the importance of a growth mindset. Similarly, the ideal candidate will demonstrate strong communication, writing, and presentation skills. Finally, prioritizing positive and collaborative relationships with colleagues and stakeholders as an internal center of influence is also key.

Duties and Responsibilities:

• Play an integral part in Prospecting, generating new opportunities, and developing customers that will turn into long-lasting relationships
• Demonstrate a keen understanding of Pipeline management and execution
• Develop trusted relationships with a portfolio of major clients and prospects
• Acquire a thorough understanding of priority customer needs and requirements
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are implemented and delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Strong discipline with respect to Forecasting, Data Hygiene, and Forecast Accuracy
• Perform administrative duties related to sales and internal processes, including weekly and monthly reporting of activities using CRM software.
• Demonstrating best practices with ongoing CRM clean data management
• Attend weekly conference calls and weekly Sales meetings to update product knowledge, share success stories, and discuss selling strategies.
• Role requires intermittent travel related to customer meetings as well as attending required conferences and industry trade shows

Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable consultations with personnel will be made, if possible, under business conditions.

Key Attributes

• Sales Effectiveness: goal oriented, tenacious, competitive, motivated, experience in hunting and closing
• Relationship Builder: strong communication skills, active listener, positive attitude, confident, and trustworthy – must demonstrate integrity
• Analytical Mindset: enjoys information gathering, problem-solving and data driven decision making
• Independent: proactive, thinks on their feet
• Industry Knowledge: previous work with organizations in the medical device field, healthcare sector, or having a background in life sciences, and/or previous software sales
• Technically Minded: open to performing short product demos

Required Skills & Qualifications

• Bachelor's degree and a minimum of 5 years Life Science enterprise selling experience, with proven performance results or equivalent combination of education and experience.
• Ability to manage vertical markets to ensure reach and frequency targets are being met on a daily/weekly/monthly basis.
• Exceptional client interaction skills.
• Excellent written and verbal communication skills
• Excellent presentation skills
• Demonstrated negotiation skills
• A high-level thinker who also has an appetite for keeping track of details and timelines
• A passion for sales and the drive to meet and exceed targets set by the company
• Experience selling SaaS software solutions is highly preferred.
• Experience in a regulated/complaint industry (ISO, GAMP, FDA) is an asset

DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.