About The Village at Bronte Harbour

Professionally managed by ONE Properties; The Village at Bronte Harbour is comprised of two luxury rental residential towers offering over 480 stunning units, 614 underground parking space and over 13,500 sq. Ft of retail space on the ground floor.

The Village at Bronte Harbour features high-end amenities such as an indoor pool and spa, rooftop terrace, dining, social rooms, private meeting rooms and more. Conveniently located within walking distance to lakefront parks and everyday conveniences such as restaurants, cafes, pharmacies, grocery stores and public transit.

About Crombie REIT

Established in 2006, Crombie is one of Canada's leading real estate investment trusts. We believe in building high-quality, sustainable real estate that enhances communities for the long term, and invests in welcoming, convenient properties where people want to live, work, shop, and play.

About ONE Properties

Established in 1987, ONE Properties (ONE) is an established and expanding real estate developer specializing in the research, acquisition, asset management, property management and development of real estate assets across North America. ONE offers expertise in land planning, development, project finance, construction, marketing, and property management. With office locations in Edmonton, Calgary, and Toronto, we collaborate and partner with institutional clients to create master planned communities incorporating smart growth principles.

At ONE Properties, our people are focused on creating and growing value through strategic acquisition, innovative development and long-term management of retail, office, residential, industrial, and mixed-use properties in dynamic and expanding markets. Each square foot we have built has reinforced our reputation for excellence. We take spaces and turn them into places that enrich communities and contribute to the success and wellbeing of people, businesses, and corporations – in a sustainable and responsible way.

About the Role

We are seeking a Concierge to join our vibrant and fast-paced team in Oakville, Ontario. The Concierge is responsible for creating an exceptional experience for residents living at the property. This position will appeal to a trustworthy, responsible individual who has a positive demeanor, is outgoing, enjoys people and creating a welcoming environment for them to call home. They are responsible for exceeding resident expectations, providing excellent resident experiences during the tenure of tenancy.

Reporting to the Sr. Property Manager, the Concierge is responsible for greeting residents and accepting to resident requests and concerns, overseeing deliveries to residents, coordinating resident access, and liaising with the security contractor. In addition, this role has operational and customer service responsibilities outlined below.

Operations

• Manage and monitor the building surveillance system.
• Manage resident, visitor, and trades access, including issuing access fobs and maintain in the related database, signing out contractor keys, etc.
• Monitor package and other deliveries.
• Assist with community professional resident communications, ensuring consistency in messaging.
• Liaise with community police services regarding investigations.
• Assist with booking of resident move-ins and move-outs.
• Other duties as required by the Property Manager.

Customer Service

• Greet residents upon their arrival and departure at the building in a friendly and helpful manner.
• Greet guests upon their arrival, registering the visitor and the suite they are visiting, contacting the Resident to announce their arrival.
• Practice excellent resident relations through working collaboratively with other team members to ensure resident requests and concerns are dealt with in a timely and professional manner.
• Employ excellent conflict resolution strategies as necessary when communicating with residents.
• Follow up with residents at touch points, obtaining feedback.
• Work closely with the Leasing and Resident Experience Professional in relation to coordinating value-add resident services.
• Providing additional services to residents on their behalf which may include such tasks as:
  • Booking event tickets
  • Arranging for transportation
  • Providing access to visitors at their direction
• Participate in resident events, as appropriate.

This job description is a summary of the key position requirements and is not a comprehensive listing. Additional responsibilities, duties and skills may be required for the position.

Skills, Qualifications & Experience

As the ideal candidate you have a high school diploma accompanied with customer service training. Security and first aid are assets. You have a minimum of six (6) months' experience in a service industry highly focused on providing an exceptional customer experience and service. Experience in the hospitality industry is preferred. You have effective and professional communication skills, are fluent in oral and written English, and can develop and sustain cooperative working relationships with team members and residents. You exercise confidentiality, allocate your time effectively, and work well under pressure while handling multiple demands and competing priorities. Results-oriented, you quickly adapt to new ideas and constant changes. You have the required flexibility to work a variety of shifts including day, evening, and weekends, and month end regardless of weekend or statutory holiday status. You must also be willing to be available after hours in emergency or unavoidable situations. You have strong proficiency in a variety of computer software packages including Microsoft Office and can work with apps on hand-held devices. A criminal verification check is required for employment and candidates must be bondable.

Salary and title for this position will be commensurate with the candidate's experience. Incomplete applications will not be considered. Posting will remain open until a suitable candidate is found.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.