Hockey Operations Team Member

About the Role

Working within the Cougars Athletics and Recreation Department, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. Weekend and evening work will be required. These positions will end March 31, 2027.

This position will assist with providing an exceptional experience to MRU fans by assisting customers at the Cougars admissions during all MRU Hockey home games hosted at Flames Community Arenas.

Responsibilities

• Manage all aspects of game day admissions, including selling tickets, completing payments, and scanning tickets.

• Ensure the admissions space remains clean and organized at all times.

• Troubleshoot technical issues in a timely manner.

• Ensure an exceptional fan experience by providing superior customer service.

• Set up and take down of admissions tables, signage and equipment

Qualifications

• Experience with transactions in a fast paced environment.

• Ability to work independently and within a team, with minimal direction.

• Ability to remain calm in a fast paced environment.

• Excellent communication skills with an ability to interact professionally with stakeholders.

• Strong attention to detail in all areas of work.

• Experience working with Showpass and Square POS systems is considered an asset.

Salary: $15.45 - $19.44 per hour

Closing Date: Open until a suitable candidate is found.

A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).