Team Lead, Flight Dispatch

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Flight Dispatch is seeking a Team Lead to provide dedicated, front-line leadership within our 24/7 operational control environment. This role is an opportunity to shape safe, consistent, and resilient dispatch operations while supporting a highly skilled team in a Transport Canada regulated setting.

The Opportunity:

Reporting to the Manager, Flight Dispatch, the Flight Dispatch Team Lead oversees day-to-day tactical floor operations and serves as the primary escalation point for real-time operational control issues. The Team Lead supports dispatchers, helping ensure consistent adherence to safety, regulatory, flight planning, and collective agreement requirements.

Key Responsibilities:

• Lead tactical operations: Oversee daily dispatch execution and promote consistent application of safety, compliance, operational control, and flight planning standards.
• Manage real-time escalations: Serve as the first point of contact for live operational disruptions, irregular operations, immediate safety hazards, and regulatory concerns during the shift.
• Support workforce scheduling: Address shift adjustments and administer daily scheduling requirements in accordance with the CALDA collective agreement.
• Provide front-line labour support: Respond to routine collective agreement questions, document informal disputes, and work to resolve concerns before they escalate.
• Monitor quality and performance: Conduct routine quality assurance checks, assess active workloads, and provide timely coaching on dispatcher technical execution.
• Document and escalate: Record operational anomalies and elevate significant compliance, safety, labour, or performance matters to the Manager, Flight Dispatch.
• Resolve tactical conflicts: Support timely resolution of routing, payload, weather, and other operational dispatch issues while maintaining clear accountability and sound decision-making.
• Assume other duties as assigned by the Manager Flight Dispatch.

Qualifications:

• Minimum 6 years flight dispatch experience in domestic and international aircraft operations.
• Must be a qualified and maintain currency as a Flight Dispatcher as per the Canadian Aviation Regulations.
• Strong knowledge of flight dispatch, operational control, flight planning, and regulatory compliance in a complex airline environment.
• Demonstrated ability to lead in a 24/7 operation and make timely, sound decisions during irregular operations.
• Working knowledge of Transport Canada requirements, safety management systems, and quality assurance practices.
• Ability to interpret and consistently apply collective agreement provisions and established workplace procedures.
• Strong coaching, communication, conflict-resolution, and relationship-management skills.
• Sound judgment, composure, and accountability when managing operational, safety, or people-related escalations.
• A collaborative leadership style focused on employee support, consistent standards, and continuous improvement.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win

• Travel privileges for you and your family, effective from your start date

• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].