STHS Winter 2026 - Guest Services/Retail Associate

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

About the role

POSITION: Guest Services/Retail Associate

REPORTING TO: Guest Services/Retail Manager

Selkirk Tangiers Heli Skiing offers a challenging and enjoyable work environment with many benefits. Our team is dedicated to renowned customer service, workplace safetyand continued growth as a premier heliskiing experience. In exchange for employee excellence, we offer a professional atmosphere, access to incredible outdoor recreation from our base, (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

JOB SUMMARY: Under direction of the Guest Services/Retail Manager and the Guest Services/Retail Team Lead, the primary responsibilities of our Guest Service/Retail Associates are to deliver outstanding customer service to all STHS clients while ensuring completion of daily Guest Service and Retail duties. These include welcoming all guests to the property, completing waivers and initial onboarding, as well as working in the retail store recommending and assisting guests in purchasing goods.

We are currently hiring for four (4) positions, with an anticipated start date in early December. Opportunities are available for both part-time and full-time employment, ranging from 28 to 40 hours per week, depending on workload and individual availability.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Ensure all guest documentation regarding registration, waivers, health and allergy requests are gathered, completed and given to the appropriate team members on a daily basis
• Prepare documents for all departments on a weekly basis pertaining to in-house guests’ groups, dining schedule, etc.
• Work in conjunction with the day-heli team to prepare and organize all guest lunch requirements
• Ensuring accurate payments for all extras purchased by STHS guests
• Prepare and conduct orientation sessions for new guests upon their arrival, providing an outline of what their package includes and what to expect during their stay
• Management of retail products, merchandising, maintain inventory levels
• Knowledge of retail point of sale system RTP, and regular computer software applications
• Working with all departments to ensure guest satisfaction through professional customer service, and efficient communication
• Product knowledge in regards to services and programs offered by STHS and RMR
• Professional telephone etiquette, message taking and directing phone calls to the appropriate persons

ABILITIES REQUIRED:

• Excellent customer service skills
• Team oriented but able to work with minimal supervision
• Ability to work in a fast-paced environment
• Must be comfortable speaking to the public
• Strong organizational skills
• Well organized and efficient in time management
• Multi-tasking
• Previous retail experience
• Able to do moderate lifting
• Competent computer Skills
• Ability to speak other languages (German, French, or Spanish particularly) an asset

PERKS:

• Winter season pass for Revelstoke Mountain Resort
• Heli skiing! Dependent on available seats and ability level
• Family & friends discounts on lift tickets at Revelstoke Mountain Resort
• Family & friends discounts on heliskiing seats (dependent on availability & ability level)
• Discounts at our partner hotels: Sutton Place Hotels & Sandman Hotels across Canada
• Family & friends discounts at our partner hotels
• Discounts on food at the Coast Hillcrest Hotel while on shift
• Discounts on retail items in the STHS retail store
• Pro deals for certain partner retail brands

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities as needed. Policies and guidelines of the organization that apply to your position will be outlined when you report to work.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [email protected]. NPC takes seriously its obligations under the Human Rights Code