Advisor, Ground Operations Standards

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Advisor, Ground Operations Standards

Role Overview

The Advisor, Ground Operations Standards, will develop and communicate standards, guidelines and procedures that enable frontline teams to create a safe and remarkable experience.

Key deliverables

• Support Development of informative communications elements on behalf of Ground operations standards.

• Create and publish clear and informative communications in the form of advisories, webinars, or other delivery channels that inform WestJet leaders and contracted service partners of changes to WestJet’s ground operations standards or programs.

• Participate and support change management process for ground operations related change activities that address safety, operational, and financial risk with related stakeholder engagement.

• Support Operational Training teams in ensuring the design and development of ground ops training programs that support standards compliance and safety, cost, & operational goals. Create and provide content, expertise, & support.

• Maintain the Ground & Winter Operations Sharepoint site ensuring up to date and relevant content and ensure WestJet and contracted service partner reps have access to required ground operations documentation, information, tools, and manuals.

• Regularly conduct analysis on WestJet's Ground Operations Program vs. IATA standards and recommended practices as well as Canadian and foreign regulations to identify opportunities and ensure ongoing alignment.

• Act in an advisory capacity for ground operations standards assisting other internal and external stakeholders as required.

Experience and qualifications

• 3-6 years of ground operations operational and Training experience.

• Understanding of domestic, transborder, and international airport operations is required.

• Advanced knowledge of ground operations processes and standards.

• General knowledge of industry standards related to ground operations such as IATA, ICAO, ETC.

• Experience supporting airports/airline initiatives involving global/network impacts.

• Experience in creation and publication of corporate communications.

• Experience in delivering virtual presentations.

• Strong verbal and written communication skills, including ability to collaborate with teams across the network while working remotely.

• Ability to manage multiple initiatives and deliverables during the same time.

• Advanced skill level with Microsoft Office Suite (Power Point, Word, Outlook, Sharepoint, and Excel).

• Post-secondary education is considered an asset.

• Experience with audit tools, such as Safetyculture, is an asset.

• Experience in project and change management is an asset.

• Understanding of risk assessments is an asset.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win

• Travel privileges for you and your family, effective from your start date

• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].