IT Field Service Technician

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of role:

The IT Field Service Technician / Intermediate Analyst teams. The role has a strong focus on project delivery and the implementation of technology changes across remote sites. This includes planning and executing infrastructure deployments, implementing approved changes, troubleshooting complex technical issues, performing maintenance and lifecycle activities, and supporting projects that introduce or enhance technology across the site environment. The role works across a diverse range of site-based technologies, with an emphasis on ensuring solutions are effectively implemented and transitioned into reliable day-to-day operations. The Intermediate Analyst works closely with infrastructure, application, cybersecurity, project, and other IT teams, as well as airport and business stakeholders, to coordinate technical activities and ensure technology initiatives align with operational requirements. Travel to WestJet locations is an integral part of the role, providing hands-on technical expertise for deployments, infrastructure changes, troubleshooting, maintenance, and project activities. Through strong technical expertise, operational awareness, and effective collaboration, the Intermediate Analyst helps deliver and maintain the technology foundation required for WestJet’s airports, hangars, offices, and other remote locations to operate safely, reliably, and efficiently.

Key deliverables / responsibilities include:

• Provide timely and effective support to end-users, including troubleshooting and resolving hardware and software issues
• Support and maintain network infrastructure, including SD-WAN edges, switches, firewalls, wireless access points, UPS, PDUs, and supporting technologies
• Assist in the setup, configuration, and maintenance of Sabre systems, desktop applications, and related airline hardware
• Administration of relevant technology within their product or operationally focused team
• Understanding of overall architecture of technology supported and how to identify and troubleshoot challenges within, provides insights and expertise where required
• Ticket management, documentation of steps taken to fix or improve work items
• Knowledge management input, development of support runbooks and transition-to-operation processes
• Responsible for ensuring that all knowledge management is up to date and published for technology supported via periodic auditing activities
• Work closely with other IT Teams, airport staff, and external vendors to ensure seamless technology integration and support
• Demonstrates a well-developed methodology in project planning, management, and execution
• Strong communicator, able to match the message to the audience (internal or external to WestJet including airport/local authorities, other airlines, tradespeople)
• Participate in the procurement of all types of infrastructure services for remote-based projects including data, electrical, and/or connectivity services
• Requirement to be part of an on-call rotation within a team for weekdays, weekends, and holiday coverage as required
• This position will require travel to WestJet remote locations (airports, hangars, maintenance facilities, and 3rd party sites)
• This role involves the lifting of IT equipment and working in confined spaces

Experience and qualifications:

• College diploma or bachelor’s degree in information technology, Computer Science, or a related field
• Minimum of 3+ years of experience supporting, implementing, and maintaining IT infrastructure and technology in an operational environment
• Experience troubleshooting and resolving technical issues across a diverse range of infrastructure and site-based technologies
• Demonstrated experience supporting technology implementations, infrastructure changes, or technical projects
• Strong time management and organizational skills, with the ability to manage multiple priorities and projects of varying complexity across geographically dispersed locations
• Demonstrated incident and problem management skills, including the ability to investigate issues, identify root causes, and implement effective solutions
• Strong ability to learn and apply knowledge of new technologies and business processes
• Strong communication and collaboration skills, with the ability to work effectively with technical teams, business stakeholders, vendors, airport personnel, and other external parties
• Valid Canadian Driver’s License and Canadian Passport
• Ability to successfully obtain and maintain a Canadian RAIC (Restricted Area Identity Card), U.S. L1B work visa, and any other foreign work authorizations required for the role
• Ability to safely work with hand and power tools, lift IT equipment, and work in confined spaces
• Willingness and ability to travel regularly to remote WestJet locations

Preferred Experience & Qualifications: (Not Required)

• Previous experience working in or supporting the airline industry.
• Experience with network infrastructure, including SD-WAN, switching, firewalls, wireless, UPS, and PDUs
• CompTIA A+, CompTIA Network+, Cisco Certified Network Associate (CCNA), or other relevant industry certifications

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win

• Travel privileges for you and your family, effective from your start date

• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].