Safety Investigator

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

This position is eligible to candidates based in Calgary or Toronto

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview of the role:

The Safety team is looking for a dedicated team player with excellent technical knowledge and experience to join our ranks as a Safety Investigator specializing in Flight Operations or Inflight Operations. Reporting to the Sr. Manager Group Audit, Investigations & Safety Data, the Safety Investigators are responsible for investigating safety files for all operational groups, including Flight Operations, Airports, Inflight, and Technical Operations, as assigned.

Key deliverables include:

• Conducts accident/incident investigations in accordance with the described process in the Company Safety Manual (CSM) and/or the Encore Safety Manual (ESM). Investigative assignments may include files relating to: Flight Safety, Airport Safety, Inflight Safety, and Tech Ops Safety
• Obtains and reviews investigative evidence in support of the investigation, which may include but is not limited to employee interviews, air traffic control recordings, weather data, and/or aircraft maintenance history
• Liaises with external governing investigative bodies (Transportation Safety Board/NTSB/EASA) and industry partners, including but not limited to Transport Canada, Nav Canada, Airport authorities, WestJet (WEN/WS/WSW) contractors
• Ensures investigation actions are accurately documented in the Company Reporting System (CRS)
• Trending of occurrences in the Company Reporting System (CRS). Notification of specific trends to responsible leadership
• Recommends, tracks, and verifies the effectiveness of corrective action plans
• Notifies the certificate holders or delegates immediately if a regulatory non-compliance is discovered during an investigation
• Assists with and/or conducts risk assessments
• Liaises with Maintenance Quality Assurance when maintenance compliance issues are detected to ensure they are captured with the appropriate Corrective Action Plan (CAP)
• Performs other duties as assigned by the Senior Manager, Group Audit, Investigations & Safety Data, and the Program Manager, Safety Investigations, that support the operational safety management system

Experience and qualifications:

• 3-6 years of airline experience required. Flight Operations or Inflight experience required
• Holds (or has held) a pilot license, flight dispatcher certificate, qualified Cabin Crew Member, or commensurate knowledge, skills, and experience required
• Aviation/technical diploma or equivalent combination of education/experience
• Experience with the Company Reporting System (CRS) is considered a strong asset
• Strong understanding of safety management principles such as operational risk management processes, investigation practices, safety culture, human and organizational factors analysis, and continuous improvement
• Strong communication skills, both oral and written, and ability to communicate at all levels within the organization as well as external stakeholders
• Strong relationship-building skills with experience in coordinating the expectations of a diverse set of stakeholders
• Formal accident/incident investigator training preferred
• Formal root cause analysis training preferred
• Strong knowledge of the CARs relating to airline operations, airworthiness, and SMS preferred

Additional Notes:

• Safety Investigators are required to respond to urgent matters outside of working hours and will be responsible for on-call rotations
• Travel is expected where required to support investigative activities; the ability to travel to all WestJet destinations is required

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win

• Travel privileges for you and your family, effective from your start date

• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].