BELLPERSON

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Bellperson to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.
Job Title: Bellperson
Property: Vintage Hotels & Niagara’s Finest Hotels

***Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. ***

This posting is for an existing/new vacancy within Lais Hotel Properties Limited.

Position Summary: Carries luggage, opens and closes doors for Guests, and assists with room deliveries. Ensures all Guests receive prompt and efficient service by anticipating Guest’s needs and requests.

Duties and Responsibilities:

Primary Responsibilities:

• Providing personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• Carries luggage for Guests checking in/out of the hotel
• Assists with room deliveries for special occasion items such as flowers, fruit baskets, cards and any other special amenities which may be requested
• Shuttles Guests to and from the downtown area or other various locations within the town as requested
• Orients Guests to Hotel and services
• Welcomes Guests to Hotel in a warm and pleasant manner
• Provides assistance to Guests such as opening doors and providing directions
• Assists with all Guests’ luggage
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional products and services meeting our Guest’s specific preferences
• Assessing Guest’s individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guest’s product or service needs

Secondary Responsibilities:

• Assists concierge with maps, directions and information
• Assists front desk with check ins/outs and answering telephones
• Performs minor maintenance when required
• All other duties as assigned

Health and Safety Responsibilities

• A worker shall,

1. work in compliance with the provisions of the Occupational Health & Safety Act and the regulations;
2. Use or wear the equipment, protective devices or clothing that the worker’s employer requires to be used or worn;
3. Report to his/her employer or supervisor the absences of or defect in any equipment or protective device of which the worker is aware and which many endanger himself, herself or another worker; and
4. Report to his/her employer or supervisor any contravention of the Occupational Health & Safety Act or the regulations or the existence of any hazard of which he/she knows

• No worker shall,

1. remove or make ineffective any protective device required by the regulations or by his/her employer without providing an adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately;
2. use or operate any equipment, machine, device or thing or work in a manner that may endanger himself/herself or any other worker; or
3. engage in any prank, contest, feat or strength, unnecessary running or rough and boisterous conduct

• Comply with all Lais Hotel Properties’ health & safety policies
• Do not operate any equipment/machinery without given proper instruction and authority to do so
• Horseplay and running will not be tolerated at any time
• All personal protective equipment will be properly worn
• All personal protective equipment will be worn in the appropriate departments
• Do not climb any of the racking systems
• Do not ride on the automatic or manual conveyor systems
• All long hair must be tied up in order to prevent entanglement in machinery
• Do not put any foreign objects (body or innate) into the machines
• Do not remove any machine guards
• All safety signs must be adhered to
• Smoking is not permitted on Company property
• Always ensure that workplace accident/injuries are reported immediately to a Manager/Supervisor
• Failure to comply will result in the application of the Human Resources Standard & Procedure “#C.15 Progressive Corrective Action”

Technical/Managerial/Administrative Requirements:

• Must have valid driver’s license with a clean driver’s abstract
• Requires basic technical knowledge of hotel equipment
• Must be able to drive manual shift vehicles

Professional Requirements:

• Excellent organizational skills
• Previous up-selling and/or sales experience is considered an asset
• A good working knowledge of Niagara-on-the-Lake, the town and its history
• Must be able to prioritize time demands
• Must be at least 25 years of age for insurance purposes

Personal Attributes:

• Second language is considered an asset
• Team player
• Warm and friendly demeanor
• Confidence in selling and up-selling products and services
• Positive sales-oriented personality
• Desire to meet goals
• Ethical and honest

Physical Requirements:

• Must be able to lift heavy luggage
• Continuous standing
• Lift and carrying luggage in and out of cars, up and down stairs
• Physical/repetitive demands
• Seasonal temperature demands

Questions, quoting the job title and location, may be directed to [email protected]

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.