Rooms Operations Manager (Housekeeping)

The Sheraton Toronto Airport Hotel & Conference is located just 1½ kilometers from Toronto Pearson International Airport (YYZ) and offers 250 spacious guest rooms and 26,000 square feet of modern meeting space exquisitely designed on one level. At the Sheraton Toronto Airport Hotel & Conference Centre, we create a welcoming place for our community to gather. *Job Summary* The Rooms Operations Manager for Housekeeping will be responsible for the effective management of all daily operations in Housekeeping/Laundry within the hotel. They must lead the team towards and beyond property goals while still monitoring compliance in regards to the services standards and procedures as set out by the brand and public health authorities. *Responsibilities include but are not limited to:* · Leading and managing the daily operations of Housekeeping/Front Office/Laundry. · Ensuring departmental procedures are followed for all Marriott programs and standards and administer all programs to achieve and exceed goals. · Overseeing the housekeeping planning process to effectively deliver guest preferences and maximize use of room inventories. · Ensuring guest satisfaction through excellent customer service and cleanliness and meeting or exceeding guest satisfaction goals. · Handling guest concerns, compliments and suggestions in a professional, informed manner. · Developing, motivating and orienting all Housekeeping/Front Office/Laundry Associates, providing direction to deliver excellent guest service and cleanliness. · Communicating effectively to Associates using tools such as development reviews, training, departmental orientation, and departmental meetings. · Participating in Associate recognition programs. · Working in a safe manner and abiding by Occupational Health and Safety Legislation and hotel policies to accident and incident reporting procedures. · Collaborating and providing support on social media initiatives including online reputation management (TripAdvisor, etc.), content creation and social customer service. · Responsible for other duties as assigned by the Senior Rooms Operations Manager. *The successful candidate will possess the following:* · Minimum of 2 years hotel supervisory experience in Housekeeping and/or Front Office is preferred. · Post-secondary education in Hospitality or Business Administration is preferred. · A genuine passion for Guest Service. · Excellent communication, analytical and interpersonal skills. · Excellent organizational skills, detail oriented and team player. · Highly motivated and is able to motivate others with the ability to develop and train Associates. · Strong computer skills, including Microsoft Word, Excel and Outlook. · Property specific Management Systems experience is an asset. · Experience in a unionized hotel is an asset. · Able to work a variety of shifts (AM, PM and overnights). _The Sheraton Toronto Airport Hotel and Conference Centre is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application._ Job Types: Permanent, Full-time Pay: From $62,000.00 per year Benefits:
* Company events
* Dental care
* Extended health care
* Life insurance
* On-site parking
* Paid time off Application question(s):
* Are you legally eligible to work in Canada? Work Location: In person