Canadian Police Information Centre (CPIC) Operator

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Canadian Police Information Centre (CPIC) Operator, you will be responsible for helping Transit Public Safety Officers in the field with requests related to criminal backgrounds of individuals. Primary duties include:

• Enter, audit, monitor, and communicate for investigative purposes all records to effectively deal with information of persons involved in criminal activity.
• Communicate using a 10-Code system.
• Respond to requests via radio, telephone and CPIC messages.
• Interpret and provide information to Transit Public Safety Officers to ensure officer and public safety.
• Facilitate information sharing to field personnel and outside agencies (such as Peace Officers, Police, RCMP, and Immigration).
• Interpret and provide information to Public Safety and Enforcement Officers to ensure officer and public safety.
• Enter, validate, modify and remove records on CPIC and other software systems.
• Access and assess the accuracy of information to assist police agencies with serious criminal investigations across Canada.
• Maintain the integrity and security of all systems used in the division.

Qualifications

• A High School diploma or equivalency (e.g. GED or CAEC (Canadian Adult Education Credential)) and at least 1 year of law enforcement support experience working with violation tickets, appearance notices, warrants and release documents.
• Knowledge of and/or experience with the CPIC system is required.
• Intermediate proficiency with Microsoft Office (Word, Excel, Outlook and Teams).
• A typing speed of 50 words per minute will be an asset.
• A completed RCMP CPIC Operator Maintenance Certificate and/or CPIC Query/Narrative Course Certificate will be considered an asset. Successful candidates will be required to obtain this Certification through on site e-learning.
• You have excellent communication and listening skills and the ability to effectively probe for required information, along with strong critical thinking and decision making skills.

Pre-employment Requirements

• An enhanced security clearance will be conducted.
• RCMP fingerprint based security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

Position and Pay Information

• Business Unit: Emergency Management & Community Safety
• Union: CUPE Local 38
• Position Type: 3 Permanent and 1 Temporary (up to 6 months)
• Compensation: Pay Grade 6 $34.37 - 45.97 per hour
• Hours of work: Non-standard 40 hour work week.
• Days of work: The CPIC Centre operates 24/7 with rotating daytime, afternoon and night shifts, including weekends and statutory holidays.
• Location: 1417C 33 Street SW
• Audience: Internal/External
• Apply By: October 20, 2026
• Job ID: 315438