Accessible Services Operator

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As an Accessible Services Operators you will be a skilled professional who provide safe, courteous public transit services. Primary duties include:

• Transport customers to all city locations and courteously respond to their needs.
• Operate in a safely manner transit vehicles in a variety of weather and road conditions and in accordance with policies and procedures.
• Understand and be empathetic to the needs of customers, ensuring proper care and attention is provided.
• Provide assistance to customers who are ambulatory, require service animals, use wheelchairs, scooters, or other mobility devices.
• Adhere to schedules, work with technology such as Mobile Data Terminals (MDT), and have strong city knowledge.
• Inform customers of appropriate fares.

Qualifications

• Applicants must be at least 18 years of age.
• A completed Canadian High School diploma, GED, CAEC (Canadian Adult Education Certificate), or certified international equivalent and at least 1 year experience working with individuals with disabilities is required.
• A valid class 4 Operator's License (or provincial equivalent) with no more than 3 demerits, no current suspensions or charges pending is required, and the ability to acquire a Calgary Transit Operator's certification.
• At time of interview, applicants must provide an original driver's abstract from all jurisdictions for which they have been a licensed driver in the last 2 years. The abstract must be no older than 60 days.
• Success in this position requires strong people skills when interacting with customers and staff, with the ability to communicate clearly in the English language, both verbally and in writing. It is important to value diversity, possess a high stress tolerance, have sound judgment, and problem solving skills.

Pre-employment Requirements

• An enhanced security clearance with vulnerable sector search will be conducted.
• Successful applicants must pass a Class 4 Medical test.
• Successful applicants must provide proof of qualifications.

Pre-employment Drug Test: An offer of employment for this position will be conditional on an applicant passing a pre-employment drug test. This test assesses for use of drugs including cannabis. Failure to pass a pre-employment drug test may prevent an applicant from being hired into any safety sensitive position for a period of up to twelve months.

Position and Pay Information

• Business Unit: Calgary Transit
• Union: ATU Local 583
• Position Type: 30 Permanent
• Compensation: $27.01 per hour during the 15 day training program, $31.78 - 34.77 per hour after training
• Hours of work: Accessible Services Operator receive a pay guarantee of 60 hours bi-weekly
• Days of work: Days of work will vary, based on operational requirements
• Location: Various
• Audience: Internal/External
• Apply By: August 17, 2026
• Job ID: 315086